Leasing Supervisor: Lead a High-Impact Team

Edward Rose & Sons, LLC; Grand Rapids (MI); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

401(k) with company match

On the job training

Paid time off

Bonus opportunities

Great work environment

Advancement opportunities

Discounted apartment

Job summary

Edward Rose & Sons, LLC is seeking a Leasing Supervisor to join our on-site team in Grand Rapids, MI. You will lead the leasing staff to drive resident interest and retention through superior customer service and professional presentations of the community.

The role requires prior sales/customer service and management experience, with familiarity in multi-family properties and leasing processes. Proficiency in Microsoft Office and Yardi Voyager is preferred, with a flexible schedule

Qualifications

• Previous sales or customer service experience is required.
• Previous management experience is required.
• Experience in multi-family property management is preferred.
• Experience in leasing is preferred.

Responsibilities

• Lead the leasing team to promote resident interest and retention through high quality customer service.
• Meet with team members regularly to discuss development opportunities.
• Delegate responsibilities with department needs in mind.
• Resolve employee relations issues ethically and promptly.
• Present community information to prospective renters to meet their needs.
• Assist the community with accounting needs.
• Provide accurate information on features of the community and area.
• Respond to calls and emails promptly to build rapport with prospects.
• Process applications and follow up to maintain communication.
• Prepare lease contracts and documents.
• Coordinate move-ins/outs and document events for departments.
• Address resident complaints and develop solutions.
• Additional duties as assigned by manager.

Skills

Customer service

Leadership

Flexible schedule

Reliable transportation

Tools

Microsoft Office

Yardi Voyager

Job description

Edward Rose & Sons, LLC is seeking a Leasing Supervisor to join our on-site team in Grand Rapids, MI. You will lead the leasing staff to drive resident interest and retention through superior customer service and professional presentations of the community.

The role requires prior sales/customer service and management experience, with familiarity in multi-family properties and leasing processes. Proficiency in Microsoft Office and Yardi Voyager is preferred, with a flexible schedule