Leasing Supervisor: Lead Team, Drive Resident Experience

Edward Rose & Sons; Grand Rapids (MI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

On the job training and development

Generous paid time off

Job summary

Edward Rose & Sons is seeking a Leasing Supervisor to join our on-site community team in Grand Rapids, MI. You will lead the leasing team to promote resident interest and retention through high quality customer service, while coordinating with the management staff on leasing strategies and community goals.

The role requires previous sales, customer service and management experience, with preferred know-how in multi-family property management and Yardi Voyager.

Qualifications

• Previous sales or customer service experience is required.
• Previous management experience is required.
• Previous experience in multi-family property management is preferred.
• Previous leasing experience is preferred.
• Must be proficient with Microsoft Office programs.
• Experience using Yardi Voyager or related property management software is preferred.
• Maintain a professional appearance following team dress code policy.
• Must be flexible with work schedule. Weekend hours may be assigned.
• Have reliable transportation and valid driver’s license.

Responsibilities

• Responsible for leading the leasing team to promote resident interest and retention through high quality customer service
• Meet with team members on a regular basis to discuss strengths and development opportunities
• Delegate responsibilities with strategic consideration to departmental needs
• Resolve employee relations issues ethically and in a timely manner
• Present community information to prospective renters in a professional manner to appeal to their rental needs
• Assists the apartment community with their accounting needs
• Provide accurate information on the selling features of the community and surrounding area
• Build positive rapport with potential residents by answering telephone and email communications in a timely manner
• Process applications for prospective residents and follow up to maintain consistent communication
• Prepare lease contracts and other required documents
• Follow procedures to coordinate residents moving in and out of the community, making sure to properly document events and communicate the status to the proper departments
• Listen to resident complaints and help develop solutions for them
• Additional duties as assigned by manager

Skills

Sales experience

Customer service

Team leadership

Communication

Tools

Microsoft Office

Yardi Voyager

Job description

Edward Rose & Sons is seeking a Leasing Supervisor to join our on-site community team in Grand Rapids, MI. You will lead the leasing team to promote resident interest and retention through high quality customer service, while coordinating with the management staff on leasing strategies and community goals.

The role requires previous sales, customer service and management experience, with preferred know-how in multi-family property management and Yardi Voyager.