Leasing Specialist: Tours, Sales & Resident Experience

Carter Haston Real Estate Services, Inc.; Durham (NC); Sur place; USD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive Compensation

Paid Vacation, Sick Days, Holidays and

Medical, Dental, Vision and Disability

Résumé du poste

Carter-Haston is seeking a Full Time Leasing Associate in Durham, NC to handle day-to-day leasing operations, tour prospective residents, and uphold resident relations in line with Fair Housing laws.

You will contribute to marketing plans, manage applications and screenings, and ensure timely lease renewals while delivering excellent customer service to residents, prospects, and vendors. Weekend availability may be required.

Qualifications

• Six months to one year experience in Property Management Leasing and Sales and/or Relatable Customer Service/Sales Role.
• Ability to meet and exceed sales goals
• Proficient in Microsoft Office Suite (Word/Excel/OneDrive)
• Willingness to work weekends and holidays if applicable
• Exceptional customer service and communication (verbal and written) skills
• Reliable transportation

Responsabilités

• Complete the day-to-day transactions and tasks related to the operation of your assigned community, execute all aspects of the leasing process, and assist with resident relations in accordance with company policies and Fair Housing Laws
• Conduct community and apartment tours that result in new leases by highlighting features and providing information on the community and surrounding neighborhood
• Assists in developing and executing comprehensive marketing strategies for the community, encompassing neighborhood/employer outreach plans, social media, digital marketing review, online reputation building, resident event coordination, and community engagement initiatives to foster a strong sense of community and increase visibility
• Maintain organization of resident files; process applications, credit screenings, and criminal background checks; and prepare lease agreements and renewals
• Consistently follow up with prospective residents to finalize decisions and ensure customer satisfaction via phone call and email
• Provide outstanding customer service to all residents, prospects, vendors, and other community members including greeting everyone that enters the lobby of the community
• Promote resident satisfaction and retention by following established industry standards and company policies such as ensuring maintenance requests have been completed promptly and accurately and responding quickly to resident concerns or questions
• Familiarize yourself with current industry trends by conducting market surveys of local competitor rental rates, concessions, and specials

Connaissances

Sales experience

Customer service

Communication skills

Reliable transportation

Outils

Microsoft Office Suite

Description du poste

Carter-Haston is seeking a Full Time Leasing Associate in Durham, NC to handle day-to-day leasing operations, tour prospective residents, and uphold resident relations in line with Fair Housing laws.

You will contribute to marketing plans, manage applications and screenings, and ensure timely lease renewals while delivering excellent customer service to residents, prospects, and vendors. Weekend availability may be required.