Client Support and Service Coordinator-SSVF Polk Street

VOA Illinois; Chicago (IL); Hybrid; USD 46,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) with employer match

Paid-Time Off

On-Demand Pay (Payactiv)

Public Service Loan Forgiveness (PSLF)

Life Insurance

FSA / HSA

EAP

Referral program

Job summary

VOA Illinois is seeking a Client Support & Service Coordinator to provide client-centered case management and trauma-informed support for veterans and families. You will connect clients to community resources, monitor service plans, and promote housing stability and well-being throughout the program.

This on-site role offers hybrid eligibility after 90 days of initial training. The position requires a Bachelor’s degree in a related field and at least 2 years of experience in case management or

Qualifications

• Bachelor’s degree required in Human Services, Social Work, Psychology, or related field.
• At least 2+ years of case management or human services experience working with vulnerable populations.
• Experience with trauma-informed care and leveraging community resources.

Responsibilities

• Provide intensive case management and crisis intervention.
• Conduct client intake, assessments, and evaluate needs.
• Develop and monitor individualized service plans.
• Conduct monthly home visits and community meetings.
• Advocate for clients and connect them with resources and programs.
• Coordinate services between clients, agencies, and providers.
• Educate clients on available services, processes, and rights.
• Use trauma-informed care, active listening, and conflict resolution.

Skills

Case management

Trauma-informed care

Communication

De-escalation

Collaboration

Education

Bachelor's degree in Human Services, Social Work, Psychology, or related field

Job description

Location:

Chicago, IL 60605

Pay:

$22.20 - $26.64 per hour ($46,176 - $55,411 annually)

Schedule:

Full Time, Non-Exempt (40 hours/week)

Work Arrangement:

On-site (Hybrid eligible after 90 Days)

About Us:

Volunteers of America Illinois is a national, faith-based nonprofit founded over 125 years ago. VOA Illinois delivers strength-based, trauma-informed, and culturally sensitive programs across the state. We are a certified Great Place to Work and proudly promote from within — over 50% of our workforce has advanced into new roles within the organization. We continue to innovate and evolve based on the needs of the communities we serve. Check out our careers page to find more opportunities at Careers - VOA Illinois.

Program Overview:

Support Services for Veteran Families (SSVF) is a comprehensive housing stability program designed to support Veterans who are experiencing homelessness or are at risk of losing stable housing. The program focuses on helping Veterans quickly secure safe, stable housing while providing the supportive services needed to maintain long-term independence and stability.

We provide:

• Housing navigation and placement assistance to help Veterans locate safe, affordable housing
• Personalized service plans developed in collaboration with Veteran Services staff
• Connections to community resources including healthcare, employment services, and financial assistance
• Landlord engagement and housing advocacy to expand housing opportunities for Veterans
• Housing stability support including case management, referrals, and ongoing service coordination
• Outreach and partnerships with community organizations and local Veteran service providers
• Education and guidance on tenant rights, housing resources, and long-term housing stability

Our goal is to help Veterans achieve safe and stable housing, strengthen self-sufficiency, and successfully overcome housing instability so they can thrive in their communities.

Position Summary:

The Client Support & Service Coordinator provides client-centered case management and support services to individuals and families served by VOA Illinois. Using a trauma-informed approach, this role connects clients to community resources, monitors service plans, and promotes housing stability and overall well-being.

What You’ll Do:

• Provide intensive case management and crisis intervention
• Conduct client intake, assessments, and evaluate psychological, physical, and service-related needs
• Develop and monitor individualized service plans to support client stability, well-being, and progress toward goals
• Conduct monthly home visits and community-based meetings to monitor client needs and service outcomes
• Advocate for clients and connect them with community resources, service providers, and supportive programs
• Serve as a liaison between clients, community agencies, and service providers to coordinate services and referrals
• Educate clients individually or in groups on available services, application processes, and client rights
• Utilize trauma-informed care, active listening, and conflict de-escalation strategies when supporting clients
• Complete accurate and timely documentation in EchoVantage, HMIS, and other required databases
• Collaborate with VOA Illinois staff, vendors, and community partners to ensure coordinated service delivery
• Manage assigned caseloads with strong organization, time management, and responsible stewardship of agency resources
• Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups

Work Environment & Schedule:

• Full-time, in-office position averaging 40 hours per week
• Eligible for at least one remote workday per week after Initial Training Period
• Community-based travel required
• Valid driver’s license required
• Ability to lift up to 50 lbs.
• Physical demands include sedentary work, computer use, and frequent communication with clients, colleagues, and partners involved in client support.
• Must be able to travel within the community, transport clients when necessary, and assist clients in and out of vehicles

Qualifications

Required:

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field
• 2+ years of experience in case management, human services, or working with vulnerable populations
• Experience with trauma-informed care and leveraging community resources
• Strong communication, collaboration, and de-escalation skills

  Preferred:

  • Familiarity with local social service resources
  • Experience in advocacy, intake, or care coordination
  • Experience supporting veterans and military-connected individuals

  Compensation & Benefits

  • Medical Dental, Vision
  • 403(b) with employer match
  • Generous Paid-Time Off
  • On-Demand Pay: Early wage access through Payactiv
  • Public Service Loan Forgiveness (PSLF) eligible employer
  • Life Insurance
  • Flexible Spending Account (FSA) / Health Savings Account (HSA)
  • Employee Assistance Program (EAP)
  • Referral program

  VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law.

  Reasonable accommodations will be considered to qualified applicants and employees with disabilities upon request.