Leasing Specialist

Volunteers-of-Americ; Minneapolis (MN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

403(b) Retirement Plan

HSA and FSA Programs

Employer paid Life Insurance

Job summary

Volunteers of America Minnesota is seeking a Leasing Specialist to join our team in Minneapolis. This full-time role involves guiding prospective residents through the leasing process, conducting tours, explaining apartment features, processing applications, and completing lease paperwork with attention to accuracy and compliance.

You will maintain strong resident relationships, provide excellent customer service, assist with marketing to sustain occupancy, and coordinate with front desk

Qualifications

• High School Diploma or GED required or equivalent.
• Associates Degree in Business Administration, Real Estate, Property Management, Human Services, Communications, or related field preferred.
• 1-2 years of experience in Affordable Housing (HUD preferred), property management, apartment leasing, hospitality, or customer-service environment.
• 1-2 years of experience in a business office setting.

Responsibilities

• Assist residents throughout the leasing process, respond to inquiries, conduct property tours, explain features and amenities, and process applications and lease paperwork.
• Follow up with prospective residents and maintain resident relationships while delivering excellent customer service.
• Help with marketing and maintaining occupancy, ensuring leasing activities are accurate and compliant with housing program rules.
• Manage waitlists, applications, approvals/denials, admissions and orientation, and purge applicants as needed.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Job description

Job Category : Volunteers of America Minnesota

Supervisor : Jaisean Calloway

Requisition Number : LEASI002304

• Posted : August 19, 2026
• Full-Time

Locations

Showing 1 location

Description

Come join our life-changing team building hope, resilience, and well-being as a Leasing Specialist!

Shift Details: Full-time - 40 hours/week

Schedule: Monday-Friday from 9:00am-5:00pm

Compensation: $20.00-$24.00/hour

About the job:

Responsible for assisting prospective and current residents throughout the leasing process. This includes but not limited to responding to inquiries, conducting property tours, explaining apartment features and community amenities, processing applications, completing lease paperwork and following up with prospective residents. In this role you will also help maintain strong relationships with the residents, provide excellent customer service, assists with marketing and maintaining occupancy, and ensures that leasing activities are completed accurately and in accordance with the company and housing program as this all helps highly with resident retention.

• Manage the waitlist, the application/approval/denial process, admission and orientation of new residents and purging applicants from the waitlist
• Market the property in accordance with Fair Housing Regulations and Management Agreement. Provide tours to interested parties and maintain waitlist in accordance to tenant selection plan
• Assist Recertification Specialist with gathering verification documents, making copies and completing certification paperwork as needed
• Assist with Front Desk coverage as needed

Job Highlights:

• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan
• HSA and FSA Programs
• Employer paid Life Insurance, Short-Term/Long-Term Disability
• Quality Training, continuing career education, and leadership programs
• Paid Time-Off (Vacation, Holiday, and Sick Days)

Required Qualifications:

• High School Diploma or GED
• Associates Degree in Business Administration, Real Estate, Property Management, Human Services, Communications, or related field, preferred.
• 1-2 years of experience working in Affordable Housing (HUD Preferred), property management, apartment leasing, hospitality, or a customer-service environment.
• 1-2 years of experience working in a business office setting

About Us:

Nicollet Towers is part of Volunteers of America MN/WI which serves as an affiliate of Volunteers of America parent organization.

Volunteers of America MN/WI is a nonprofit health and human services organization that annually serves more than 25,000 children, adolescents and their families, older adults, students, persons with disabilities and special needs, and adults completing incarceration. Since 1896 we have helped people gain self-reliance, dignity, and hope.

At VOA, we celebrate sharing, encouraging, and embracing diversity. Equal Employment Opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, genetic information, military and veteran status and any other characteristics protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive environment where everyone feels valued and has the opportunity to do their personal best.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.