Leasing Specialist - Luxury Community & Resident Experience

Kairoi Residential; Flower Mound (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

The Leasing Professional at Kairoi Residential in Flower Mound, TX manages the sales process from inquiry to lease signing, delivering exceptional customer service to prospective and current residents.

You will emphasize resident retention, community engagement, and use Yardi or RealPage to manage resident data and marketing campaigns, while coordinating tours and guiding prospects through leasing with precision and professionalism.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Minimum of two years of experience in a leasing or sales role, preferably in the multifamily industry.
• Proficiency in property management software (such as Yardi or RealPage).
• Excellent customer service and communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Must have a valid driver's license with no major infractions in the last 12 months.
• Excellent interpersonal and communication skills to effectively interact with residents, prospects, and colleagues.
• Strong ability to build rapport and establish positive relationships with residents.
• Proactive and solution-oriented approach to resident concerns and requests.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Team player with a positive and professional attitude

Responsibilities

• Present the community and apartment homes in a professional and enthusiastic manner, highlighting key features and amenities that appeal to prospective residents.
• Respond to inquiries from prospective residents, schedule community tours, and guide prospects through the leasing process.
• Maintain a thorough understanding of the property's features, floor plans, pricing, and availability.
• Utilize property management software (such as Yardi or RealPage) to manage resident information, process applications, and track leases.
• Conduct resident move-ins and move-outs, ensuring a smooth and positive experience.
• Plan and execute resident retention programs, including community events and activities that foster a sense of belonging and satisfaction.
• Collaborate with the Community Manager on marketing efforts, including social media engagement and online reputation management.
• Maintain accurate records of resident interactions and transactions, ensuring compliance with all applicable laws and regulations.
• Other duties as assigned.

Skills

Customer service

Communication skills

Time management

Organizational skills

Team player

Independent worker

Interpersonal skills

Rapport building

Problem solving

Adaptability

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Yardi

RealPage

Job description

The Leasing Professional at Kairoi Residential in Flower Mound, TX manages the sales process from inquiry to lease signing, delivering exceptional customer service to prospective and current residents.

You will emphasize resident retention, community engagement, and use Yardi or RealPage to manage resident data and marketing campaigns, while coordinating tours and guiding prospects through leasing with precision and professionalism.