Leasing Specialist — Hospitality & Resident Experience

Hines; Ann Arbor (MI); On-site; USD 28,000 - 33,000; Full time

Job summary

Hines is seeking a Leasing Professional for The Harlan property in Ann Arbor, MI. You will partner with the team on marketing, advertising and sales activities, and provide resident satisfaction while driving lease renewals.

Conduct property tours, process screening and move-in paperwork, and ensure apartments are ready for occupancy. Responsibilities include developing marketing plans to sustain occupancy, leveraging promotional tools, and achieving revenue and occupancy goals.

Qualifications

• High school diploma or equivalent from an accredited institution.
• Prior experience in customer service or sales experience preferred.
• Basic to Intermediate knowledge of Microsoft Office.
• Experience with property management software preferred; Entrada experience a plus.

Responsibilities

• Conduct property tours to future residents and visitors.
• Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing.
• Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in.
• Develop marketing plans with the goal to sustain occupancy and stay informed about the current market.
• Use and create promotional items and technology to communicate with potential prospects and generate revenue.
• Ensure achievement of revenue and occupancy goals by directing marketing, advertising and sales activities and ensuring apartments are available for occupancy.
• Assist with lease renewal program and communication process.
• Build relationships with prospective residents to ensure satisfaction and finalize lease decisions.

Skills

Customer service

Sales experience

Communication

Education

High school diploma

Tools

Microsoft Office

Entrada

Job description

Hines is seeking a Leasing Professional for The Harlan property in Ann Arbor, MI. You will partner with the team on marketing, advertising and sales activities, and provide resident satisfaction while driving lease renewals.

Conduct property tours, process screening and move-in paperwork, and ensure apartments are ready for occupancy. Responsibilities include developing marketing plans to sustain occupancy, leveraging promotional tools, and achieving revenue and occupancy goals.