Leasing Specialist — High-Rise Communities

FOL Management

Miami (FL)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Health and Wellness benefits

Time Off PTO and paid holidays

401(k) retirement plan with employer H

Flow employee discounts

Job summary

Flow is seeking a Leasing Agent to show model units, lease apartments to qualified applicants, and renew leases while delivering exceptional resident service. You will manage tours, process applications, coordinate move-ins, and use on-site software (CRM, Yardi) to track availability and occupancy, with weekend and holiday availability required.

Ideal candidates will have 1+ years in Class A multifamily leasing, strong communication, and familiarity with Yardi/Blue Moon.

Qualifications

Bachelor’s degree or equivalent work experience, preferred.
1+ years of experience in Class A high-rise multifamily leasing preferred.
Excellent verbal and written communication skills required.
Basic knowledge of Google Workspace and Microsoft Office (Word, Excel) required.

Responsibilities

Maintain extensive knowledge of apartment availability, current residents, lease expiration schedules, and amenity offerings
Execute digital and physical marketing initiatives to drive external traffic to the property.
Ensure that the property remains in tour-ready condition at all times
Greet prospects, conduct property tours, and show model apartments
Communicate with prospects and new residents to ensure satisfaction by writing follow-up emails, sending thank-you notes, and making telephone calls to solidify tours and finalize decisions to lease/renew
Process applications, review credit screenings, background checks, and prepare lease and move-in packages
Provide assistance during lease signings, ensure smooth resident move-ins, and facilitate seamless transitions for new residents
Execute and perform activities in support of the property's lease renewal program by delivering lease renewal letters and packages for residents, contacting renewing residents 90-60 days in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time
Respond quickly and courteously to resident questions/concerns and take prompt action to solve problems. This requires the ability to remain calm and respectful during conflict resolution.
Perform daily inspections and communicate with the facilities team regularly to ensure that the tour path, model units, amenities, and leasing office meet the tour readiness standard at all times
Leverage on-site property management software (CRM, Yardi, etc.) to track apartment availability, monitor lease expiration schedules, record traffic and leasing activities, and ensure accurate resident data capture
Design and execute off-site marketing activities to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools (Instagram, Facebook, e‑mail, and other websites), and following other property-specific marketing plans
Complete various accounting, financial, and administrative reports as necessary
Represent the property and the company professionally through dress and behavior
This role will require the employee to have weekend availability, including Holidays. Providing the best experience for future and current tenants requires this role to be present on weekends and Holidays