Leasing Specialist — Growth, Rewards & Community Impact

NRP Investments LLC; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

NRP Group in Cleveland, OH is seeking a Leasing Specialist for our brand-new Ambler property. Under the Community Manager, you’ll maximize occupancy by generating qualified traffic, showing apartments, coordinating move-ins, and delivering excellent customer service.

This on-site role emphasizes marketing, resident retention, and collaboration with local partners. Prior leasing or sales experience plus proficiency in MS Office and Yardi is preferred.

Qualifications

• Education: High school diploma or equivalent; college preferred.
• Experience: 1-year customer service or sales experience (or relevant education).
• Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred.
• Other Requirements: Reliable transportation for essential job functions

Responsibilities

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.
• Perform telephone market surveys and physical shops of competitors.
• Recommend strategies and programs for on-site marketing activity.
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Maintain passing e-shop, phone shop, and physical shop scores.
• Maintain closing ratios in line with NRP policies and procedures.
• Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance.
• Adhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow up.
• Inspect apartments with the new residents at move in and complete all the necessary paperwork.
• Support Community Assistant with tracking renewals, lease expirations, and notices to vacate.
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees.
• Keep files, desk, and leasing area organized.
• Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards.
• Inspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show ready
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary
• Walk the property for curb appeal and overall property appearance
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions, community affiliated events and weekends
• Perform other duties as required

Skills

Customer service

Sales

Communication

Time management

Education

High school diploma

College preferred

Tax Credit Specialist accreditation

Tools

Yardi

Microsoft Office

Job description

NRP Group in Cleveland, OH is seeking a Leasing Specialist for our brand-new Ambler property. Under the Community Manager, you’ll maximize occupancy by generating qualified traffic, showing apartments, coordinating move-ins, and delivering excellent customer service.

This on-site role emphasizes marketing, resident retention, and collaboration with local partners. Prior leasing or sales experience plus proficiency in MS Office and Yardi is preferred.