Leasing Specialist: Grow Occupancy & Resident Experience

The Neiders Company; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

MetLife Supplemental Insurance options

Employee Assistance Program (legal,金融,

401(k) plan (after 90 days)

Disability options

15 PTO days, 8 holidays, and 1 float

Wellness program and e-learning

Job summary

The Neiders Company in Phoenix is seeking a Leasing Consultant to drive occupancy and deliver exceptional resident experiences. You will guide prospects through tours, manage inquiries, and ensure accurate documentation while upholding Fair Housing standards.

The role requires strong interpersonal skills, professionalism, and the ability to work with diverse populations. You will coordinate marketing efforts, respond to leads, and support maintenance and move-in processes to keep communities

Qualifications

• High school diploma or GED required; additional education preferred.
• Minimum 2 years of leasing or relevant customer service experience; multifamily experience preferred.
• Strong verbal and written communication and interpersonal skills.
• Strong organizational skills with attention to detail and accuracy in documentation.
• Ability to remain calm, professional, and solutions-focused under pressure.
• Knowledge of Fair Housing requirements preferred; ability to learn and consistently follow applicable requirements and company policies.
• Proficiency with property management software and Microsoft Office, with the ability to learn new systems.
• Ability to work independently while collaborating effectively with the onsite team.
• Valid driver's license, proof of auto insurance, and reliable transportation required.

Responsibilities

• Conduct all leasing activities, including tours, phone/email communication, and prospect follow-up.
• Achieve occupancy and leasing KPI targets, including closing ratio, traffic conversion, and resident retention.
• Explain lease terms, community policies, and pricing clearly and professionally.
• Ensure models, amenities, and office areas are maintained in show-ready condition.
• Process rental applications, screening reports, and required verifications in accordance with established company policies and approval criteria.
• Maintain upbeat, welcoming, and solutions-oriented approach in all interactions.
• Build rapport with residents to support retention.
• Assist in resolving resident concerns and elevate issues appropriately.
• Engage in marketing efforts: posting/listings, photos, responding to leads, social media engagement.
• Enter, track, and follow up on maintenance requests through the property management system.
• Handle conflict situations with diplomacy; escalate when necessary for safety.
• Maintain accurate lease files, notices, communication logs, and resident records; ensure compliance.

Skills

Leasing

Customer service

Communication

Organization

Calm under pressure

Fair Housing knowledge

Independent work

Education

High school diploma or GED

Multifamily experience preferred

Tools

Property management software

Microsoft Office

Job description

The Neiders Company in Phoenix is seeking a Leasing Consultant to drive occupancy and deliver exceptional resident experiences. You will guide prospects through tours, manage inquiries, and ensure accurate documentation while upholding Fair Housing standards.

The role requires strong interpersonal skills, professionalism, and the ability to work with diverse populations. You will coordinate marketing efforts, respond to leads, and support maintenance and move-in processes to keep communities