Leasing Specialist: Drive Occupancy & Resident Experience

North American Properties; Cincinnati (OH); On-site; USD 26,000 - 32,000; Full time

Job summary

North American Properties is seeking Leasing Consultants to fulfill all leasing and customer service needs of our properties.

As the Leasing Consultant you will act as the primary contact for residents, perform marketing and leasing activities, and ensure adherence to Fair Housing laws while applying the lease agreements. The role requires strong communication, reliability, and the ability to manage multiple tasks in a fast-paced office environment.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree preferred.
• Valid driver’s license and dependable transportation.

Responsibilities

• Serving as the primary contact for residents and prospective residents.
• Performing marketing and leasing activities.
• Learning and adhering to Fair Housing laws.
• Applying the property’s Lease Agreement and Rent and Policy Schedule to all transactions.
• Implementing sales and customer service strategies outlined in the NAP Way training.
• Touring apartments and community amenities with prospective residents.
• Maintaining targeted occupancy.
• Generating sales leads via internet listings, social media, and community outreach.
• Building and maintaining resident relations.
• Coordinating resident activities.
• Accurate and timely reporting of all daily leasing activity.
• Managing and following up with all resident and lead information through a variety of technological tools including data bases, Microsoft Excel, and Microsoft Word.
• Preparing and presenting all lease contracts and related documents.
• Properly opening, closing, and keeping the leasing office stocked to be prepared for visitors.
• Inspecting leased apartments prior to move-in and reporting potential issues to manager and/or maintenance team.
• Inspecting models, amenities, and tour path daily to identify, correct, and/or report issues.
• Gaining expert area knowledge to include property, floor plans, availability, competitors, surrounding community, and local businesses/attractions.
• Demonstrating company values at all times.
• Completing additional duties or task assigned by manager.

Skills

Strong work ethic

Customer service

Interpersonal skills

Communication skills

Self-confidence

Organizational skills

Multitasking

Punctuality

Dependability

Creative thinking

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

North American Properties is seeking Leasing Consultants to fulfill all leasing and customer service needs of our properties.

As the Leasing Consultant you will act as the primary contact for residents, perform marketing and leasing activities, and ensure adherence to Fair Housing laws while applying the lease agreements. The role requires strong communication, reliability, and the ability to manage multiple tasks in a fast-paced office environment.