Leasing Specialist: Great Benefits & Growth

Hnn-Communities; Auburn (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision benefits

Flexible spending accounts

Life insurance & AD&D

Discretionary bonus

401(k) with company match

Employee assistance program (EAP)

Training & certifications

Paid time off (3 weeks)

Paid holidays (12)

Job summary

DevCo Residential Property Management is seeking a Leasing Professional to execute leasing and renewal strategies, achieving occupancy and revenue goals. This role blends sales, customer service and marketing to lease apartment homes and build relationships with guests and residents.

You will engage prospects, tour units, and guide applicants through applications and move-in. The position requires strong communication, at least 1 year in sales or hospitality, and proficiency with MS Office.

Qualifications

• 1 year of sales, customer service, or hospitality experience.
• Excellent customer service to meet residents' needs in a friendly, professional manner.
• Proficient using MS Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be 18 years of age or older.
• Must be able to speak, read and write English adequately for duties.
• Successful completion of background check and drug screen.
• Must be legally qualified to work in the U.S. (I-9).

Responsibilities

• Engage with prospective residents via lead management software, email and phone calls, appointments and follow-ups.
• Tour and lease apartment homes, guiding applicants through the application, tax credit, and move-in process.
• Explain leasing documents, community rules, policies, and move-in procedures to residents.
• Assist with lease agreements, renewals, and screening processes.
• Inspect apartments before move-in and ensure readiness.
• Maintain resident management software up to date with charges, dates and data.
• Record traffic information daily.
• Manage resident files per company policy, including cloud filing.
• Assist with tax credit program compliance for move-ins and recertifications.
• Support resident events, community programs, and local/non-profit initiatives.
• Assist marketing and leasing efforts including social media, reputation management, advertising, surveys, collateral, curb appeal and pricing.
• Follow policies on concessions and marketing programs.
• Ensure show-ready units meet standards; coordinate maintenance needs and clean, sparkling units.
• Assist with front desk duties: phones, greet visitors, schedule appointments.
• Respond to resident questions and resolve service issues with escalation as needed.
• Maintain satisfactory closing ratio and shop program scores aligned with company goals.
• Stay informed about market conditions affecting occupancy and sales.
• Keep the property in a healthy, safe, presentable condition; perform cleaning as needed.
• Provide excellent customer service to residents, prospects and guests.
• Complete tasks by deadlines and communicate obstacles to supervisor.
• Collaborate respectfully with team members and other departments.

Skills

Customer service

Sales

MS Office

Communication skills

English proficiency

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

DevCo Residential Property Management is seeking a Leasing Professional to execute leasing and renewal strategies, achieving occupancy and revenue goals. This role blends sales, customer service and marketing to lease apartment homes and build relationships with guests and residents.

You will engage prospects, tour units, and guide applicants through applications and move-in. The position requires strong communication, at least 1 year in sales or hospitality, and proficiency with MS Office.