Leasing Specialist – Flexible Hours & Guest Experience

Pennrose; Philadelphia (Philadelphia County); On-site; USD 29,000 - 30,000; Full time

Job summary

Pennrose is seeking an administrative and leasing support specialist to assist in daily leasing operations and provide excellent customer service to prospective and current residents. The role includes greeting guests, leading property tours, processing applications, and maintaining lease documentation.

The position requires knowledge of HUD programs, familiarity with Yardi, and the ability to travel between properties.

Qualifications

• High School Diploma or equivalent.
• 1 year experience in multi-family property management preferred.
• Experience with affordable housing preferred.
• Experience with Low Income Housing Tax Credit Program and/or Hope 6 preferred.
• Knowledge of HUD programs including HOPE 6 and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
• Excellent customer service skills.
• Requires a valid driver's license, an insured vehicle, and the ability to travel between properties.

Responsibilities

• Provides first-line customer service for prospective and current residents and guests.
• Leads tours of property and markets amenities.
• Tracks and follows up with referrals, walk-ins, and inquiries.
• Develops and maintains reference materials on property's features and pricing.
• Assists with leasing events and resident promotional activities.
• Prepares leasing checklist and package with required forms and deposits.
• Processes lease applications and maintains lease files.
• Collects rental deposits and rents; delivers deposits to bank.
• Uses maintenance software to track work orders.
• Inspects apartments for move-in/out condition and turnover status.
• Prepares reports and tenant communications.
• Assists with resident programming and annual recertification.
• Supports competitive market analysis of properties.

Skills

Customer service

Leasing tours

Referral tracking

Event coordination

Deposit handling

Lease file maintenance

Move-in/out inspections

Resident communications

Reporting

Policy compliance

Vendor coordination

Education

High School Diploma

1 year property mgmt experience

Tools

Yardi

Microsoft Excel

Microsoft Outlook

Job description

Pennrose is seeking an administrative and leasing support specialist to assist in daily leasing operations and provide excellent customer service to prospective and current residents. The role includes greeting guests, leading property tours, processing applications, and maintaining lease documentation.

The position requires knowledge of HUD programs, familiarity with Yardi, and the ability to travel between properties.