Leasing & Resident Services Specialist

Pennrose; Atlanta (GA); On-site; USD 28,000 - 30,000; Full time

Job summary

Pennrose in Atlanta, GA is seeking an Administrative Leasing Associate to provide leasing and administrative support for our property. You will create a welcoming atmosphere for prospective residents and deliver outstanding customer service to current residents.

Responsibilities include leading tours, processing applications, maintaining lease files, tracking referrals, coordinating events, and ensuring compliance with HUD and housing regulations.

Qualifications

• High School Diploma or equivalent.
• 1 year experience in multi-family property management preferred.
• Experience with Low Income Housing Tax Credit Program and/or Hope 6 preferred.
• Knowledge of HUD programs including HOPE 6 and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
• Excellent customer service skills.
• Requires a valid driver’s license and ability to travel between properties.

Responsibilities

• Provides first-line customer service for prospective and current residents and guests.
• Leads tours of property, showing vacant units and marketing property amenities.
• Tracks and follows up with referrals, walk-ins, and phone inquiries.
• Develops and maintains reference book detailing property features, amenities, size, vacancies, rental rates, and current leasing promotions.
• Assists with developing and coordinating leasing events and resident promotional activities.
• Prepares leasing checklist and package including all required forms, deposits, schedules, and information.
• Processes lease applications.
• Completes and maintains lease files for each rental, ensuring required documentation.
• Collects rental deposits and rent; delivers deposits to bank.
• Uses maintenance software to enter and track work orders.
• Inspects apartments for move-in/out condition and turnover status.
• Prepares and distributes required reports, newsletters, tenant correspondence, etc.
• Works with management to develop and implement residential programming and events.
• Assists Property Manager with annual recertification of residents.
• Assists with market analysis for quarterly reports.
• Remains compliant with policies and laws affecting leasing and advertising.

Skills

Customer service

Leasing

Event coordination

Marketing

Tours & leasing

Education

High School Diploma or equivalent

Tools

Yardi

MS Excel

Outlook

Job description

Pennrose in Atlanta, GA is seeking an Administrative Leasing Associate to provide leasing and administrative support for our property. You will create a welcoming atmosphere for prospective residents and deliver outstanding customer service to current residents.

Responsibilities include leading tours, processing applications, maintaining lease files, tracking referrals, coordinating events, and ensuring compliance with HUD and housing regulations.