Leasing Consultant - Greater Cincinnati

North American Properties, Inc.; Cincinnati (OH); Sur place; USD 26 000 - 32 000; Plein temps

Résumé du poste

North American Properties is seeking a Leasing Consultant to fulfill all leasing and customer service needs of our properties in the Greater Cincinnati area. This full‑time position requires engaging residents and prospects, marketing and leasing activities, and adherence to Fair Housing laws.

You will tour apartments, maintain occupancy, generate leads, handle leases, and report daily leasing activity while using various tools and maintaining excellent resident relations.

Qualifications

• Strong work ethic.
• Outstanding customer service and communication skills.
• Advanced interpersonal skills.
• Self-confidence and poise.
• Ability to manage difficult conversations.
• Positive can-do attitude and outgoing personality.
• Initiative-taker skills and self-starter mentality.
• Exceptional organizational and multi-tasking skills.
• Strong drive to succeed.
• Punctuality.
• Dependability.
• Solution-oriented thinking and detail-oriented skills.
• Collaborator mindset.
• Creative thinking.

Responsabilités

• Serving as a primary contact for residents and prospective residents.
• Performing all marketing and leasing activities.
• Learning and adhering to Fair Housing laws.
• Applying the property’s Lease Agreement and Rent and Policy Schedule to all transactions.
• Implementing sales and customer service strategies outlined in the NAP Way training.
• Touring apartments and community amenities with prospective residents.
• Maintaining targeted occupancy.
• Generating sales leads via internet listings, social media, and community outreach.
• Building and maintaining resident relations.
• Coordinating resident activities.
• Accurate and timely reporting of all daily leasing activity.
• Managing and following up with all resident and lead information through a variety of technological tools including databases, Microsoft Excel, and Microsoft Word.
• Preparing and presenting all lease contracts and related documents.
• Properly opening, closing, and keeping the leasing office stocked to be prepared for visitors.
• Inspecting leased apartments prior to move-in and reporting potential issues to manager and/or maintenance team.
• Inspecting models, amenities, and tour path daily to identify, correct, and/or report issues.
• Gaining expert area knowledge to include property, floor plans, availability, competitors, surrounding community, and local businesses/attractions.
• Demonstrating company values at all times.
• Completing additional duties or task assigned by manager.

Connaissances

Customer service

Communication

Interpersonal skills

Self-confidence

Conflict handling

Organization

Multi-tasking

Punctuality

Dependability

Detail-oriented

Collaboration

Creative thinking

Initiative

Formation

High school diploma or equivalent

Bachelor’s degree preferred

Driver's license

Description du poste

Leasing Consultant - Greater Cincinnati

Department: Property Management/Operations

Employment Type: Full Time

Location: General

Compensation: $19.00 - $23.00 / hour

Description

North American Properties is seeking Leasing Consultants to fulfill all leasing and customer service needs of our properties.

Duties and Responsibilities

• Serving as a primary contact for residents and prospective residents
• Performing all marketing and leasing activities
• Learning and adhering to Fair Housing laws
• Applying the property’s Lease Agreement and Rent and Policy Schedule to all transactions
• Implementing sales and customer service strategies outlined in the NAP Way training.
• Touring apartments and community amenities with prospective residents
• Maintaining targeted occupancy
• Generating sales leads via internet listings, social media, and community outreach
• Building and maintaining resident relations
• Coordinating resident activities
• Accurate and timely reporting of all daily leasing activity
• Managing and following up with all resident and lead information through a variety of technological tools including data bases, Microsoft Excel, and Microsoft Word
• Preparing and presenting all lease contracts and related documents
• Properly opening, closing, and keeping the leasing office stocked to be prepared for visitors
• Inspecting leased apartments prior to move-in and reporting potential issues to manager and/or maintenance team
• Inspecting models, amenities, and tour path daily to identify, correct, and/or report issues
• Gaining expert area knowledge to include property, floor plans, availability, competitors, surrounding community, and local businesses/attractions
• Demonstrating company values at all times
• Completing additional duties or task assigned by manager

Skills, Knowledge and Expertise

The ideal candidate must demonstrate:

• Strong work ethic
• Outstanding customer service and communication skills
• Advanced interpersonal skills
• Self-confidence and poise
• Ability to manage difficult conversations and confrontation
• Positive can-do attitude and outgoing personality
• Initiative-taker skills and self-starter mentality
• Exceptional organizational and multi-tasking skills
• Strong drive to succeed
• Punctuality
• Dependability
• Solution-oriented thinking and detail-oriented skills
• Collaborator mindset
• Creative thinking

• High school diploma or equivalent
• Bachelor’s degree preferred
• Valid driver’s license
• Dependable transportation
• Successful customer service-related background
• Must be able to work occasional nights and/or weekends based on office and event scheduling
• Walking for extended periods of time

Compensation and Benefits

North American Properties upholds a professional and deadline‐oriented working environment in an office setting. S/he will be expected to interact with and internal and external continuants on a daily basis.