Leasing Specialist: Drive Move-Ins & Resident Joy

Keener Group; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Keener Group is seeking a dynamic Leasing Consultant in Houston, TX to deliver outstanding service, manage leads, and showcase apartments. You will inspect units, coordinate with maintenance, and guide residents through leasing and move-in steps with attention to Fair Housing.

A strong customer-service background and reliable attendance are essential. The role requires a flexible schedule including weekends; prior experience in multifamily or retail leasing is preferred.

Qualifications

• Minimum of six months’ experience in customer service, sales, or a retail position.
• Superior customer service skills with the ability to manage difficult situations.
• Strong ability to close.
• Ability to work weekends and flexible scheduled as assigned by the company.
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
• Strong attention to detail, organizational planning, time management and communications skills.
• Ability to follow written and verbal directions.
• Must be willing to travel and assist at other Keener Properties as needed.

Responsibilities

• Deliver superior customer service, maintaining a positive attitude while on the job and while representing Keener Management.
• Adequately follow lead management software. Ensure all leads are cleared from the queue daily.
• Inspect pre-leased apartments before potential resident moves in to ensure readiness.
• Ensure leasing office, tour path, vacant apartments, amenities and general curb appeal of property is impeccably clean.
• Effectively showcase the property and apartment homes to prospective residents, communicating pricing, floor plans, amenities, and benefits while touring prospects to close the deal.
• Guide the prospective resident through the leasing and move-in process, adhering to company procedures and Fair Housing requirements.
• Assist in the lease renewal process and distribute renewal notices to current residents.
• Maintain an accurate inventory of apartments available to rent and current resident information concerning renewals.
• Ensure clear communication between the leasing office and maintenance team.
• Review work orders to check completion status.
• Distribute notices to residents and follow safety procedures.

Skills

Customer service

Closing deals

Weekend availability

Logical thinking

Attention to detail

Time management

Following directions

Travel willingness

Education

High School diploma or equivalent

College degree preferred

Tools

Word processing

Spreadsheets

Internet

Email

Rental software

Job description

Keener Group is seeking a dynamic Leasing Consultant in Houston, TX to deliver outstanding service, manage leads, and showcase apartments. You will inspect units, coordinate with maintenance, and guide residents through leasing and move-in steps with attention to Fair Housing.

A strong customer-service background and reliable attendance are essential. The role requires a flexible schedule including weekends; prior experience in multifamily or retail leasing is preferred.