Leasing Specialist - Apartments, Tours & Turnovers

Automatic Data Processing, Inc.; Indianapolis (IN); On-site; USD 28,000 - 30,000; Full time

Job summary

The Millennia Companies is seeking a Leasing Consultant for the Davis Creek property in Indianapolis. The role focuses on leasing apartments, presenting amenities, and maintaining high resident satisfaction through proactive service and accurate record-keeping.

duties include marketing plans, prospect management, move-ins, and coordination with maintenance to ensure a well-kept community while driving occupancy and revenue growth. Strong communication and organizational skills are essential.

Qualifications

• 1+ years prior market-rate apartment leasing management experience preferred.
• Excellent time management and multi-tasking skills.
• Demonstrated strong customer service skills to interact with the team, residents, prospective residents, housing authority representatives, and visitors.
• Strong organizational skills with practical decision-making abilities.
• Strong MS Office skills (Word, Excel) for effective written communications and maintaining accurate records.
• Knowledge of accounting for collecting/tracking rents and posting to appropriate records.
• Minimum High School degree or GED equivalent preferred
• Multi-Family housing experience a plus
• Must be willing and able to travel. Generally, travel commitments are 1-3 days maximum; however, they may occur weekly.
• Excellent communication skills are critical, including verbal and written.
• Must possess superior customer service, communication, and interpersonal abilities.
• Ability to analyze complex problems, propose workable solutions, and implement corrective actions in all situations.
• Experience with Microsoft Office (Word, Excel, and PowerPoint).
• Marketing, sales, or customer service experience required.
• Able to influence effectively; gain support for new ideas and approaches across multiple stakeholders with varying agendas and shifting priorities
• Solid understanding of data analysis, budgeting, and business operations.
• Superior analytical and problem-solving capabilities.
• A strong strategic and business mindset.
• Excellent organizational skills.

Responsibilities

• Responsible for filling occupancy.
• Presenting properties and amenities in a positive light to prospective tenants.
• Tracking all prospect leads.
• Complete all required paperwork and database documentation/entries.
• Demonstrate excellent customer service and professionalism.
• Assist with all activities related to leasing apartments.
• Handle telephone calls, including retrieving messages and returning calls.
• Greet, pre-qualify, demonstrate, and follow up with prospects.
• Successfully overcome objections and practice closing techniques.
• Conduct move-in orientation, move-in inspection, execute all documents, verify the utility accounts have been transferred into the resident's name, and collect all monies due before releasing the keys to a new resident.
• Handle and accurately complete all paperwork and reports associated with leasing activities.
• Maintain files of leasing paperwork and input leasing data into computers accurately and in a timely fashion.
• Submit completed move-in files to Assistant Property Manager
• Notify the Community Manager of all conditions that are unsafe or are areas of concern.
• Maintain positive resident relations by responding to residents in a friendly, professional, and timely manner.
• Place a strong emphasis on customer service in every action on the job.
• Assist Community Manager in other duties as deemed necessary by property circumstances or situations.

Skills

Leasing experience

Customer service

Sales skills

Marketing

Education

High School diploma

Tools

MS Word

MS Excel

PowerPoint

Job description

The Millennia Companies is seeking a Leasing Consultant for the Davis Creek property in Indianapolis. The role focuses on leasing apartments, presenting amenities, and maintaining high resident satisfaction through proactive service and accurate record-keeping.

duties include marketing plans, prospect management, move-ins, and coordination with maintenance to ensure a well-kept community while driving occupancy and revenue growth. Strong communication and organizational skills are essential.