Leasing Specialist — Apartments & Resident Experience

ADP, Inc.; Richmond (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonuses

Leasing commissions

Medical premiums

PTO

Rent discounts

Virtual therapy

Training & advancement

Job summary

East 51 at Rocketts Landing in Richmond, VA is seeking a Leasing Representative to welcome prospects and residents, conduct tours, highlight community features, and close leases to meet occupancy goals.

You will manage the full leasing cycle—applications, verifications, move-ins and renewals—while maintaining daily CRM communications, delivering resident service, coordinating with maintenance, and ensuring models and vacant units stay market-ready.

Qualifications

• 2+ years of sales, leasing, or hospitality experience.
• Strong customer service and communication skills.
• Highly organized with attention to detail and deadlines.
• Proficient in Microsoft Office; Yardi or CRM experience preferred.
• High school diploma or equivalent required; college degree preferred.

Responsibilities

• Serve as the first point of contact for prospects, residents, and guests.
• Conduct tours, highlight community features, and close leases to meet occupancy goals.
• Manage the full leasing process: applications, verifications, move-ins, renewals, and move-outs.
• Maintain daily communication with prospects and follow up using CRM tools.
• Deliver excellent resident service and coordinate with maintenance on service requests.
• Ensure models, common areas, and vacant units are market-ready and presentable.
• Complete leasing paperwork, collect deposits and rent, and prepare required reports.
• Assist with community events, marketing initiatives, and market surveys.
• Uphold all policies, laws, and regulations including Fair Housing and ADA.

Skills

Sales experience

Customer service

Organized

MS Office

CRM experience

Education

High school diploma or equivalent

Tools

Yardi

Job description

East 51 at Rocketts Landing in Richmond, VA is seeking a Leasing Representative to welcome prospects and residents, conduct tours, highlight community features, and close leases to meet occupancy goals.

You will manage the full leasing cycle—applications, verifications, move-ins and renewals—while maintaining daily CRM communications, delivering resident service, coordinating with maintenance, and ensuring models and vacant units stay market-ready.