Leasing Specialist

The Garrett Companies; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen in der Immobilienentwicklung sucht einen Customer Experience Specialist, der leidenschaftlich daran arbeitet, eine erstklassige Kundenerfahrung zu schaffen. In dieser spannenden Rolle sind Sie verantwortlich für die Vermarktung und Vermietung von Wohnungen, die Unterstützung von Interessenten und die Pflege positiver Beziehungen zu Bewohnern. Sie werden Teil eines dynamischen Teams, das sich der Exzellenz verschrieben hat und kontinuierlich nach Innovation strebt. Wenn Sie eine Leidenschaft für Kundenservice haben und bereit sind, in einem unterstützenden Umfeld zu arbeiten, dann könnte diese Position genau das Richtige für Sie sein.

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice und Leasing, insbesondere bei Neubauten.
• Detailorientiert und organisiert mit exzellenten Hörfähigkeiten.

Responsibilities

• Erstellung einer herausragenden Kundenerfahrung durch schnelle Reaktionen und Besichtigungen.
• Unterstützung bei Mietverträgen und Koordination von Umzügen.

Skills

Kundenservice

Verkauf

Detailorientiert

Kreatives Denken

Problemlösungsfähigkeiten

Education

Erfahrung im Kundenservice

Erfahrung im Leasing

Tools

Entrata

Microsoft Office

Job description

At The Garrett Companies, we believe that through the relentless pursuit of excellence, we can become the most successful multifamily development company in the country. We want to be the best, and we're unapologetic about it! We have been named the #1 fastest growing, privately held real estate company in the USA (Inc. 500, 2018). Not only that, but we’re also the best-decorated team in the multifamily industry as a 100% certified Great Place to Work.

Major Objectives:

1. The Customer Experience Specialist is responsible for executing the community’s marketing, leasing, and renewal strategies to achieve set occupancy during initial lease-up.
2. Develops innovative methods to increase prospective residents and assists with marketing efforts to promote the property and increase traffic. Contacts prospects via phone or email to market and schedule tours.
3. Assesses prospective residents' needs and adapts sales approaches to improve closing ratios.
4. Performs leasing of apartment units, communicating the value of residence and demonstrating expert knowledge of the community’s market.
5. Keeps abreast of industry changes by attending training, researching, and applying new knowledge.
6. Ensures resident and employee experiences align with the Garrett Management vision.

Specific Duties and Responsibilities:

1. Create an exemplary customer experience, responding promptly to inquiries, showing apartments, and maintaining prospect information.
2. Respond to inquiries, schedule tours, and qualify residents.
3. Assist qualified prospects with lease agreements, collect initial payments, and facilitate move-ins.
4. Maintain resident files and contact residents about lease renewals, emphasizing value propositions to secure renewals.
5. Handle resident requests, coordinate service requests, and promote positive relations.
6. Follow safety policies and report hazards.
7. Monitor property aesthetics and safety.
8. Work varied schedules, including weekends and holidays.
9. Participate in training and travel as needed.
10. Follow-up with prospects and residents to ensure satisfaction.
11. Support lease renewal activities, including preparing renewal packages and contacting residents.

Prerequisites:

1. Passion for creating an unparalleled customer experience and developing customer service skills.
2. Minimum of 1 year of customer service and leasing experience, especially with new construction and lease-ups.
3. Detail-oriented, organized, and able to recognize personal shortcomings.
4. Excellent listening skills and creative thinking.
5. Ability to learn property management software (Entrata), Microsoft Office, NALP preferred.
6. Timeliness and punctuality.
7. Bi-lingual preferred but not required.

Pre-Prerequisites:

1. Strong problem-solving skills.
2. Integrity in work and acknowledgment of team contributions.
3. Commitment to excellence and innovation.
4. Ability to anticipate needs and understand causation vs. correlation.
5. Willingness to support team efforts at all levels.

Physical Demands:

1. Climb up to four flights of stairs.
2. Walk several acres during community tours.
3. Lift up to 25 lbs.
4. Sit or stand for extended periods.

Training and Orientation:

Ongoing training and membership in professional organizations are supported by Garrett Residential and The Garrett Companies.