Leasing Specialist at Ebbtide Villas & Flats

The Garrett Companies; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading multifamily development company is seeking a Customer Experience Specialist in Chicago. This role focuses on executing marketing and leasing strategies to achieve occupancy goals. Ideal candidates will have a background in customer service and leasing, with strong communication and problem-solving skills. Join a dynamic team committed to excellence and providing exceptional service to residents.

Qualifications

• Minimum 1 year of customer service and leasing experience.
• Strong organizational skills and attention to detail.
• Excellent communication and active listening skills.

Responsibilities

• Execute marketing, leasing, and renewal strategies.
• Create a positive customer experience and respond to inquiries.
• Qualify residents and assist with lease agreements.

Skills

Customer Service

Communication

Problem-Solving

Organizational Skills

Education

NALP Certification

Tools

Entrata

Microsoft Office

Job description

At The Garrett Companies, we believe that through the relentless pursuit of excellence, we can become the most successful multifamily development company in the country. We want to be the best, and we're unapologetic about it! We have been named the #1 fastest growing, privately held real estate company in the USA (Inc. 500, 2018). Not only that, but we’re also the best-decorated team in the multifamily industry as a 100% certified Great Place to Work.

Major Objectives:

1. The Customer Experience Specialist is responsible for executing the community’s marketing, leasing, and renewal strategies of an initial lease-up community to achieve set occupancy.
2. Develops and initiates creative methods to increase the quantity and quality of prospective residents. Assists with marketing efforts to promote positive awareness and increase traffic. Contacts prospects via phone or email to market the property and schedule tours.
3. Assesses prospective residents' needs and adapts the sales approach to individual personalities, maintaining a high closing ratio.
4. Performs leasing of apartment units by communicating the value of residence, with expert knowledge of the community’s market including competition, rent levels, amenities, and neighborhood demographics.

Specific Duties and Responsibilities:

1. Create an exemplary customer experience, responding to internet leads, answering calls, and showing apartments. Maintain prospect information and share with the community manager as needed.
2. Respond to inquiries, apply sales techniques to schedule tours, and check apartment availability.
3. Qualify residents, complete leasing forms, and assist with lease agreements and move-in processes.
4. Maintain resident files and proactively contact residents with expiring leases to propose renewals, aiming to secure lease renewals 120 days before expiration.
5. Handle resident requests, prepare work orders, and ensure prompt service.
6. Promote positive resident relations and provide exemplary customer service.
7. Ensure adherence to company policies and safety rules, and report incidents.
8. Monitor property aesthetics and safety hazards to maintain high standards.
9. Work varied schedules, including weekends and holidays, and participate in training and travel as needed.
10. Follow-up with prospects and residents to ensure satisfaction and finalize leasing decisions.
11. Support lease renewal activities by preparing renewal documents and engaging with renewing residents.
12. Perform other duties as needed to meet business requirements.

Prerequisites:

1. Minimum 1 year of customer service and leasing experience, including new construction and lease-ups.
2. Strong organizational skills and attention to detail.
3. Self-awareness and recognition of personal growth areas.
4. Excellent communication, active listening, and problem-solving skills.
5. Proficiency in property management software (Entrata), Microsoft Office; NALP certification preferred.
6. Dependability and punctuality.

Pre-Prerequisites (Most Important):

1. Relentless problem-solving skills.
2. Integrity in work and acknowledgment of team contributions.
3. Commitment to excellence and surprising audiences with standards-breaking performance.
4. Ability to anticipate needs and understand causation versus correlation.
5. Willingness to support all team levels.

Physical Demands:

1. Climb up to four flights of stairs.
2. Walk several acres to tour the community.
3. Lift up to 25 lbs.
4. Sit or stand for extended periods.

Training and Orientation:

• Scheduled weekly meetings.
• Ongoing training supported by professional memberships and continuing education.