Luxury Apartment Sales & Service Supervisor

XCORP AvalonBay Communities Inc.; Kentucky; On-site; USD 57,000 - 80,500; Full time

Benefits offered by this job

Health, dental and vision

401(k) with company match

paid vacation and holidays

tuition reimbursement

employee stock purchase plan

20% discount on apartment homes

Job summary

AvalonBay Communities, Inc. is seeking a Sales and Service Supervisor (Assistant Community Manager) in Campbell, CA to lead a leasing team and elevate resident experiences at a luxury community.

You will coach leasing consultants, drive sales goals, manage customer service quality, and help implement programs that boost revenue while controlling costs. Strong leadership and a commitment to service are essential.

Qualifications

• 1-3 years of multifamily experience or related environment.
• 1+ year of supervisory or training experience.
• Proficiency with administrative software and MS Office.

Responsibilities

• Assist in determining community sales goals and coach leasing consultants.
• Lease apartments, manage prospects, and present community information.
• Address and resolve customer service concerns professionally and promptly.
• Develop and monitor programs to maximize revenue and control expenses.
• Support residents during move-in, renewals, moves, and transfers.
• Conduct market surveys and stay updated on market conditions.
• Plan resident events to foster positive community connections.

Skills

Multifamily experience

Supervisory experience

Customer service focus

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Administrative software

Job description

AvalonBay Communities, Inc. is seeking a Sales and Service Supervisor (Assistant Community Manager) in Campbell, CA to lead a leasing team and elevate resident experiences at a luxury community.

You will coach leasing consultants, drive sales goals, manage customer service quality, and help implement programs that boost revenue while controlling costs. Strong leadership and a commitment to service are essential.