Leasing & Service Supervisor – Luxury Apartments

Equity Residential; Washington (District of Columbia); On-site; USD 53,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and holidays

Housing discounts for team members

Job summary

Vivmark Residential is seeking a Sales and Service Supervisor to lead a leasing team and elevate the resident experience in Washington, DC. You will drive sales strategies, coach leasing consultants, and ensure top-tier customer service across all touchpoints.

The role requires 1–3 years in multifamily or related environments and supervisory experience, with a high school diploma (Bachelor's preferred). A strong proficiency in administrative software and MS Office helps you excel in a

Qualifications

• 1-3 years of multifamily experience or related experience in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required.
• High school diploma or GED is required; Bachelor's degree preferred.

Responsibilities

• Assist in determining community sales goals and motivate leasing consultants to achieve them.
• Lease apartment homes; manage and convert leads; educate residents on community information.
• Address and resolve customer service concerns promptly to ensure high loyalty.
• Develop, implement and monitor programs to maximize revenue and control expenses.
• Support residents during move-in, renewals, moves, and transfers.
• Visit competitive properties to update market surveys and monitor market conditions.
• Plan and execute resident activities to foster positive community connections.

Skills

Multifamily property management

Supervisory/training experience

Customer service orientation

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Vivmark Residential is seeking a Sales and Service Supervisor to lead a leasing team and elevate the resident experience in Washington, DC. You will drive sales strategies, coach leasing consultants, and ensure top-tier customer service across all touchpoints.

The role requires 1–3 years in multifamily or related environments and supervisory experience, with a high school diploma (Bachelor's preferred). A strong proficiency in administrative software and MS Office helps you excel in a