Leasing & Resident Services Specialist

Community Housing Partners Corp; Yorktown (VA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

30 days off first year

Benefits start within 30 days

Bonus potential

Job summary

Community Housing Partners Corp. is seeking a Leasing Consultant I to support leasing and resident services at our Yorktown communities. You will greet residents, conduct tours, explain lease terms, and guide applicants through the process to help maintain high occupancy.

In this role, you’ll coordinate with the Property Manager and maintenance team, ensure accurate records, and participate in compliance tasks. A strong customer-service mindset and detail orientation are essential for success.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Property management, leasing, housing, or related experience preferred.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities and follow established processes.
• Comfortable working with residents, applicants, coworkers, and community partners.
• Ability to learn Fair Housing and affordable housing program requirements.
• Ability to obtain required Fair Housing certification within the established timeframe.
• Comfortable using Microsoft Word, Excel, and Outlook and learning property management systems such as Yardi and RentCafe.

Responsibilities

• Welcome prospective and current residents in person, by phone, and electronically.
• Conduct property tours and explain lease terms, eligibility requirements, and community policies.
• Build positive resident relationships and respond to questions and concerns professionally.
• Support lease renewals and resident retention.
• Accept, process, and track rental applications and waiting lists.
• Verify applicant income, eligibility, and required documentation.
• Prepare leases, move-in paperwork, and other leasing documents accurately.
• Help maintain strong occupancy by keeping the leasing process moving and coordinating unit readiness.
• Assist with resident certifications and recertifications.
• Maintain accurate, organized, and audit-ready resident files.
• Follow Fair Housing requirements and affordable housing regulations.
• Escalate complex eligibility or compliance questions to the appropriate manager or compliance team.
• Assist with move-in and move-out inspections and documentation.
• Maintain leasing, occupancy, and resident records.
• Coordinate with maintenance staff regarding unit readiness and resident needs.
• Support marketing and outreach efforts to generate leads and maintain property visibility.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Yardi

RentCafe

Job description

Community Housing Partners Corp. is seeking a Leasing Consultant I to support leasing and resident services at our Yorktown communities. You will greet residents, conduct tours, explain lease terms, and guide applicants through the process to help maintain high occupancy.

In this role, you’ll coordinate with the Property Manager and maintenance team, ensure accurate records, and participate in compliance tasks. A strong customer-service mindset and detail orientation are essential for success.