Leasing & Resident Experience Specialist II

Bridge Property Management; Billerica (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K match

Paid Time Off

11 Paid Holidays

Paid parental leave

Tuition Reimbursement

Job summary

Bridge Property Management is seeking a Leasing and Service Professional, Level 2 to handle the full leasing cycle from prospect inquiry to signed lease. You will conduct tours, demonstrate community value, coordinate renewals and retention, and maintain accurate traffic, availability, and lease records at our properties.

The role emphasizes courteous service to residents, prospects, and vendors, with a focus on meeting occupancy and revenue goals through disciplined follow-up and professional

Qualifications

• High school diploma or equivalent.
• Experience in leasing, sales, hospitality, or customer service.
• Strong communication and relationship-building skills.

Responsibilities

• Manage prospect traffic from inquiry to signed lease.
• Conduct tours and demonstrate apartment/community value.
• Coordinate leasing, renewals, and resident retention activities.
• Maintain accurate traffic, availability, lead, and application records.
• Support marketing and outreach efforts.
• Maintain model and tour readiness standards.
• Provide courteous service to residents, prospects, and vendors.
• Support occupancy and revenue goals through diligent follow-up.
• Maintain closing ratio per company standards.

Skills

Communication skills

Customer service

Multitasking

Relationship-building

Prospect follow-up

Education

High school diploma or equivalent

Tools

Property management software

CRM platforms

MS Office

Excel

Outlook

Job description

Bridge Property Management is seeking a Leasing and Service Professional, Level 2 to handle the full leasing cycle from prospect inquiry to signed lease. You will conduct tours, demonstrate community value, coordinate renewals and retention, and maintain accurate traffic, availability, and lease records at our properties.

The role emphasizes courteous service to residents, prospects, and vendors, with a focus on meeting occupancy and revenue goals through disciplined follow-up and professional