Leasing & Resident Experience Specialist

RPM Living; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

Employee assistance program

Insurance options

401(k) match

Career development

DEIB and ERGs

Paid time off

Discounts

Job summary

RPM Living in Austin, TX is seeking a Leasing Associate to manage leasing, marketing, and resident relations for our communities. You will handle lease signings, rent collection, and apply housing program policies while delivering excellent customer service.

The role requires knowledge of tax credit programs, HUD regulations, and MS Office; onsite work required with a flexible schedule. We offer weekly pay, comprehensive benefits, and opportunities for career growth at RPM Living.

Qualifications

• 1+ years tax credit experience.
• Property leasing, sales and/or customer experience.
• HUD rules and regulations, as well as policies and procedures of low-income housing programs.
• Excellent follow up skills via email and phone.
• Onsite experience a plus.
• Experience with Microsoft Office Suite including Word and Excel.

Responsibilities

• Ensure the model apartments and target apartments are ready for show and maintaining work areas, common areas and office in a clean and orderly manner.
• Complete lease form or agreement and collect rental deposit.
• Market the property effectively by answering questions, conducting tours, and promoting community amenities.
• Have a thorough knowledge of lease terms, specifications and all community policies.
• Completes move out of residents as per the Admissions and Continued Occupancy Policy (ACOP).and SOP’s. Maintain a working knowledge of Housing Authority policy and procedures to assure residents have a clear understanding of changes that may affect their residency.
• Regular “shopping” of competitive properties and remaining knowledgeable of market conditions.
• Develop and maintain an on-going resident retention program under direction of Property Manager.
• Maintain all resident and property files.
• Courteous and efficient handling of resident requests and complaints.
• Maintain a professional appearance and attitude at all times.

Skills

Leasing experience

Sales experience

Customer experience

Excellent follow up

Onsite experience a plus

Tools

Microsoft Office (Word & Excel)

Job description

RPM Living in Austin, TX is seeking a Leasing Associate to manage leasing, marketing, and resident relations for our communities. You will handle lease signings, rent collection, and apply housing program policies while delivering excellent customer service.

The role requires knowledge of tax credit programs, HUD regulations, and MS Office; onsite work required with a flexible schedule. We offer weekly pay, comprehensive benefits, and opportunities for career growth at RPM Living.