Leasing Professional II (531)

DHA; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flex Work – 4.5 or 4-Day Work Week

Paid Time Off + 12 Paid Holidays

Retirement Plan with 5% Employer 457(b

Tuition Reimbursement

Employee Assistance Program

Medical, Dental and Vision Plans

Health Savings Account

Section 125 Pre-Tax Cafeteria Plan

Term Life Insurance & Disability Plans

Job summary

DHA in North Texas seeks a leasing professional to interview applicants, determine eligibility for public housing, and manage client files. You will verify income, perform reexaminations, and respond to information requests within scope.

The role supports leasing and property management operations while maintaining confidentiality of sensitive information. Strong communication and data-entry skills are essential, as you will assist in showing and leasing units, coordinating with residents, and

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Two years of related work experience.
• Rent Calculation Certification within 6 months of appointment.

Responsibilities

• Greets and assists clients, collects data and provides information within authority.
• Conducts eligibility interviews for public housing programs and performs recertifications.
• Enters information on applications, computes rent, and determines eligibility.
• Reviews files, maintains records, replies to inquiries, and counsels clients on rights and responsibilities.
• Explains DHA programs and maintains confidentiality of information.
• Supports Property Management operations as needed.
• Responds to resident questions and attends meetings; handles complaints per policy.
• Enforces lease requirements and monitors resident activities on the property.

Skills

Interview techniques

Communication skills

Records management

Data entry

Customer service

Education

Bachelor’s degree in Business or Public Administration

Tools

MS Office

Tenant management software

Job description

Join the team dedicated to providing affordable housing solutions across North Texas.

At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As a leasing professional at DHA, you play a key role in accomplishing the agency’s goals by interviewing, investigating, and verifying the eligibility for clients for DHA Public Housing programs. In this role, you will process and maintain client files, and respond to request for information within the scope of authority.

Enjoy these benefits when you join the DHA team!

• Flex Work: 4.5 or 4-Day Work Week
• Paid Time Off + 12 Paid Holidays
• Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan
• Tuition Reimbursement
• Employee Assistance Program: Financial, Legal, Mental Health and Counseling
• Medical, Dental and Vision Plans
• Section 125 Pre-Tax Cafeteria Plan
• Health Savings and Flexible Spending Accounts
• Term Life Insurance: Short- and Long-term Disability Plans

Key Responsibilities

• Greets and assists clients, and makes them feel comfortable and welcome; collects data and provides information within scope of authority.
• Conducts group and individual eligibility interviews with persons applying for admission to public housing programs; performs annual and interim reexaminations of client income and family composition, obtains information that verifies family composition, household income and other factors affecting eligibility; resolves issues and assures effective communications with clients.
• Enters required information on application forms; computes tenant rent; determines eligibility of applicants and residents.
• Reviews client files, verifies information, maintains documentation and file records, processes annual recertifications and interim changes, replies to inquiries by phone and in writing, counsel’s clients concerning their rights and responsibilities
• Explains nature of DHA programs, procedures and services to clients; maintains absolute confidentiality of work-related issues, client records and DHA information.
• Provides support to Property Management office operations, as needed.
• Responds to resident questions and inquiries; attends monthly resident meetings and other meetings as necessary; resolves tenant complaints in accordance with DHA policy.
• Enforces the requirements of the lease; investigates and mediates complaints and disruptive situations; registers and monitors resident vehicles on property.
• Coordinates with police or security officers on property; updates incident reports.
• Performs administrative duties, including data entry, preparing and processing various documents, and maintaining files.
• Logs and assigns work-orders;
• Updates and maintains client database;
• Aids in the process of showing and leasing units to prospective residents, including orientation discussion at the time of lease signing; manages resident move-in, move-out, transfer, and eviction procedures.
• Prepares default letters and late fees accordingly per Tenant’s lease;
• Assists in the collection, analysis and reporting of data required to provide accurate and current assessment of property management objectives;

Knowledge And Skills For Success

A successful leasing professional has…

• Knowledge of DHA organization, operations, policies and procedures.
• Knowledge of HUD housing program regulations and eligibility requirements.
• Knowledge of interviewing techniques and procedures, and professional rules of conduct.
• Knowledge of basic principles of record keeping, case files and records management.
• Knowledge of business and personal computer hardware and software applications.
• Skill in assessing and evaluating social program issues, and taking actions based on observations and interviews.
• Skill in assessing, reviewing, updating and maintaining files, reports and documentation.
• Skill in establishing cooperative working relationships with employees and the general public.
• Skill in effective communication, both verbal and written.
• Skill in interacting with people of different social, economic, and ethnic backgrounds.

Qualifications

• Bachelor’s degree in Business or Public Administration, or a related field
• Two (2) years of related work experience
• Or an equivalent combination of education and experience
• Rent Calculation Certification required within 6 months of appointment
• Valid Texas State Drivers’ License required