Leasing Professional I (515)

DHA; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flex Work: 4-Day Work Week

Paid Time Off

12 Paid Holidays

Retirement Plan with 5% Employer Con.

457(b) Deferred Compensation Plan

Tuition Reimbursement

Employee Assistance Program

Medical, Dental and Vision Plans

Section 125 Pre-Tax Cafeteria Plan

Health Savings Account

Flexible Spending Accounts

Life Insurance

Short- and Long-term Disability Plans

Job summary

DHA Housing Solutions for North Texas in Dallas is seeking a Leasing Professional I to review HCV program documentation and support client eligibility under HUD and DHA policies.

You will coordinate with leasing teams, assist walk-ins, manage files, and provide friendly customer service while ensuring accurate data entry.

Join a team offering flexible work arrangements, generous benefits, and a mission-driven environment dedicated to affordable housing.

Qualifications

• Knowledge of DHA organization, policies and procedures.
• Understanding HUD, DHA residential and multi-family compliance basics.
• Familiarity with rent calculation or housing program documentation helpful.

Responsibilities

• Review EIV and TWN reports to verify income, eligibility and compliance.
• Identify missing documents and inform clients/landlords per DHA requirements.
• Log all information daily and maintain organized electronic files.
• Coordinate with Leasing Professional II or Supervisor on client data and contracts.
• Assist walk-ins, respond to inquiries, and direct to appropriate staff.
• Provide administrative support including filing, scanning and data entry.

Skills

Customer service

Communication

Data entry

Documentation

Education

Associates degree

Two years related work experience

Equivalent combination of education and experience

Job description

Join the team dedicated to providing affordable housing solutions across North Texas.

At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As the Leasing Professional I, you play an important role in helping us fulfill this mission by receiving and reviewing HCV Program documentations from clients and landlords for participation in the HCV Program in accordance with HUD and DHA policies and procedures.

Enjoy these benefits when you join the DHA team!

• Flex Work: 4.5 or 4-Day Work Week
• Paid Time Off + 12 Paid Holidays
• Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan
• Tuition Reimbursement
• Employee Assistance Program: Financial, Legal, Mental Health and Counseling
• Medical, Dental and Vision Plans
• Section 125 Pre-Tax Cafeteria Plan
• Health Savings and Flexible Spending Accounts
• Term Life Insurance: Short- and Long-term Disability Plans

Key Responsibilities

• Review and process Enterprise Income Verification (EIV) and The Work Number (TWN) reports to support income verification, compliance and eligibility determination in accordance with HUD and DHA policies.
• Provides clients and landlords with documentation identifying and required documents or information that is missing and required by FHA to complete processing.
• Documents and log all information received and accepted or denied. Log(s) must be maintained daily.
• Coordinate with Leasing Professional II and/or Supervisor for specific client information and HAP Contract.
• Assist with walk-ins, providing customer service support, respond to general program inquiries, accept documentation, and direct clients to appropriate staff or resources in accordance with DHA policies and procedures.
• Provide administrative support, including filing and scanning participant/landlord documentation, enter data, assist with correspondence, maintain organized electronic files, and support general office operations as needed.

Knowledge And Skills For Success

A successful leasing professional has…

• Knowledge of DHA organization, operations, policies and procedures.
• Knowledge of HUD, DHA residential, and multi-family building codes, maintenance, health standards, and inspection procedures.
• Knowledge of marketing research, reporting research results, statistical analysis, market segmentation, objectivity, financial skills, analyzing information, documentation skills, and decision making ability
• Knowledge of public housing management and occupancy issues and requirements; scope of fair market rent, principles, practices and procedures.
• Understanding of the principles of record keeping and records management.
• Proficiency in utilizing a variety of business software programs.
• Excellent verbal and written communication skills.
• The ability to interact effectively with diverse groups of people.

Qualifications

• Associates degree
• Two (2) years of related work experience
• Or an equivalent combination of education and experience
• Ability to obtain Rent Calculation Certification within six (6) months of hire
• Valid Texas State Drivers’ License required