Leasing Professional: Elevate Resident Experiences & Growth

Knightvest Residential; Universal City (TX); On-site; USD 42,981,000 - 54,443,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, life, and dis

401(k) with company match

Paid vacation and holidays

Education reimbursement

Wellness resources

Apartment rental discounts

Referral bonuses

Career growth opportunities

Job summary

Knightvest Residential in Universal City, TX seeks a Leasing Professional for the Sagebrush property. You will connect prospects with homes, guide applicants through leasing, and ensure a smooth move-in process while delivering exceptional resident service.

You'll lead property tours—in person or virtually—and collaborate with maintenance and office teams to coordinate readiness and show-ready homes. Weekend work may be required; strong communication is essential.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service, sales, or hospitality experience preferred.
• Previous apartment leasing, property management, or real estate experience is preferred.
• Experience with property management software; OneSite experience is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and time‑management abilities.
• Customer service-focused, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
• Basic knowledge of lease agreements, Fair Housing, and property management regulations, or completion of Fair Housing training within 90 days of employment
• Ability to work weekends and occasional evenings as required

Responsibilities

• Showcase the Community: Lead engaging in-person and virtual property tours that highlight apartment features, community amenities, and the lifestyle our communities offer.
• Convert Leads into Residents: Respond promptly to inquiries via phone, email, text, and online platforms while building relationships with prospective residents and maintaining consistent follow‑up.
• Support Marketing & Leasing Traffic: Assist with property marketing initiatives including online listings, social media promotion, community events, local outreach, and in‑person showings to attract prospective residents.
• Guide the Leasing Journey: Walk prospects through the application and leasing process, explain lease terms clearly, and ensure all required documentation is completed accurately.
• Deliver an Exceptional Resident Experience: Provide outstanding service to current and prospective residents by addressing questions, resolving concerns, and creating a welcoming community environment.
• Maintain Show-Ready Homes & Move-In Readiness: Ensure show homes are well maintained and confirm that move‑in apartments are prepared and ready for new residents on schedule.
• Collaborate Across Property Teams: Partner with maintenance and office teams to coordinate apartment readiness, move‑ins, and move‑outs while supporting smooth daily operations.
• Maintain Accurate Records & Compliance: Keep leasing records organized within property management systems and ensure compliance with Fair Housing standards and all applicable housing regulations.

Job description

Knightvest Residential in Universal City, TX seeks a Leasing Professional for the Sagebrush property. You will connect prospects with homes, guide applicants through leasing, and ensure a smooth move-in process while delivering exceptional resident service.

You'll lead property tours—in person or virtually—and collaborate with maintenance and office teams to coordinate readiness and show-ready homes. Weekend work may be required; strong communication is essential.