Leasing Operations Specialist

Woodmont Properties; Easton (Northampton County); On-site; Full time

Job summary

A leading property management company is seeking a Leasing Consultant to manage leasing activities, assist residents, and ensure maximum occupancy at their communities. The role requires strong sales and customer service skills, with responsibilities including handling inquiries, conducting tours, and processing applications. Ideal candidates will have a high school diploma and experience in sales or customer service.

Qualifications

• High school diploma or GED required.
• Sales and/or Customer Service training required.
• 1-3 months related experience preferred.

Responsibilities

• Leasing apartments and managing resident events.
• Responding to inquiries and maintaining property appeal.
• Completing move-in paperwork and lease renewals.

Skills

Sales

Customer Service

Communication

Education

High school diploma or GED

Tools

Excel

Microsoft Office

Yardi

Job description

Job Details

Job Location: Woodmont Place at Palmer - Palmer, PA

Position Type: Full Time

Education Level: High School

Salary Range: $30.00 - $32.00 Hourly

Travel Percentage: Up to 25%

Job Shift: Monday through Friday; Days

Description

Summary: Performs all activities related to leasing apartment homes, resident events, completing the move-ins process and lease renewals. Interacts directly with prospective and, current residents to achieve maximum occupancy. Generates and handles traffic, leasing apartments, qualifying prospects, preparing lease documentation, completing move-in paperwork and procedures, and assisting with the lease renewal process. Assists residents throughout their residency. Will be assigned to any of the communities in the Woodmont Properties portfolio and must be willing and able to commute to any assigned community on a regular, daily basis.

Essential duties and Responsibilities includes the following. Other duties may be assigned:

• Sell and close prospective tenants on leasing apartments in the Community.
• Promptly responds to phone calls and emails from guests.
• Reviews unit availability daily.
• Walks the standard tour paths, vacant apartment homes and make-readies daily to ensure the model apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the curb appeal of the property.
• Gathers information to learn about local community, surrounding community, and competition
• Uses the guest card to ascertain the needs and qualifications of every guest.
• Leads guests to vacant and/or model apartments and discusses the features and benefits that meet the needs of the guests.
• Records all traffic in computer daily.
• Follows up with each guest a minimum of 4 times.
• Creates applicant files and processes applications.
• Verifies qualifications of applicants.
• Presents all applications to Community Manager for approval.
• Utilize the company golf cart while on premises to travel between different buildings in the community, where applicable.
• Contacts applicants to confirm approval or denial of application within 24 hours.
• Schedules lease signings within 24 hours of approval.
• Ensures that applicants are set up properly in the computer, and that all monies are processed within 24 hours.
• Completes lease agreement and collects rental deposit.
• Inspects condition of premises periodically and arranges for necessary maintenance.
• Participates in any internal or external marketing events as required.
• Assists in coordinating and mailing outreach marketing materials
• Distributes flyers and letters to residents if necessary.
• Shops competitive properties and assists Community Manager in preparing a market comparison grid.
• Records all resident correspondence and submit to manager for review.
• Assists in promoting Woodmont Properties communities.
• Assists Community Manager with any requested work to be completed on the property.
• Promotes resident retention and Preferred Employer programs.
• Conduct or assist in performing corporate, business, and community outreach to improve traffic and leasing of community including the development of joint marketing programs
• Maintains courteous communications with residents, applicants and representatives of other companies.
• Adheres to federal and state Fair Housing Laws.
• Adheres to all company policies.
• Supports team in achieving the goals of the property.
• Maintains a team spirit and works well with the entire staff.
• Demonstrates flexibility with hours and days worked.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Sales - Sales, presentation, and closing skills are essential.
• Analytical - Collects and researches data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Visionary Leadership - Displays passion and optimism; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; uses equipment and materials properly. Maintains a clean driving record to utilize the golf cart on premises, where applicable.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgment - Displays willingness to make decisions; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Uses time efficiently; Organizes or schedules other people and their tasks.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quantity - Completes work in timely manner; Strives to increase productivity; Works quickly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Sales and/or Customer Service training required.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Excel, Yardi and Microsoft Office software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit: reach with hands and arms; climb or balance; talk or hear and taste or smell. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.