Leasing Operations Specialist

Jones Street; Boston (MA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&

Paid Time Off (Vacation, Sick & Public

Family Leave (Maternity, Paternity)

Short Term & Long-Term Disability

Job summary

Jones Street Residential seeks a Leasing Operations Specialist to provide flexible leasing support across the portfolio. You will help with tours, applications, lease signing, and move-in coordination while collaborating with site teams and marketing to align on promotions.

This role emphasizes strong communication and customer service, adherence to leasing standards, training of new staff, and developing leasing best-practice documentation; travel across properties is required to meet portfolio

Qualifications

• 2+ years of leasing experience in residential property management.
• Proficiency in Yardi or comparable property management software.
• Strong communication, sales and customer service skills.
• Willingness to travel regularly and work across multiple locations.
• Ability to train and guide others in leasing processes.
• Adaptability and strong organizational skills.

Responsibilities

• Serve as interim Leasing Consultant at properties in need of temporary support.
• Execute tours, application processing, lease signing, and move-in coordination.
• Support onboarding and training of new leasing team members.
• Develop and maintain leasing best practice documentation and participate in rollouts.
• Partner with Marketing to support promotions and lead generation strategies.
• Drive occupancy and revenue through effective follow-up and closing techniques.
• Provide leasing system support and guidance on promotions, renewals, and customer engagement.
• Collaborate with Community Managers to implement site-specific leasing solutions.
• Travel to properties across the portfolio as needed.

Skills

Communication

Sales

Customer service

Adaptability

Time management

Travel readiness

Tools

Yardi

Job description

Full-time Description

The Leasing Operations Specialist provides short- and long-term leasing support to communities across the Jones Street Residential portfolio. This position is not assigned to a single property but instead serves as a flexible resource to support site teams during periods of high demand, staffing vacancies, onboarding, or special initiatives. The Leasing Support Specialist is responsible for executing leasing strategies, delivering exceptional customer service, and contributing to the documentation and rollout of leasing best practices. This role requires adaptability, strong communication skills, and a thorough understanding of Jones Street Residential’s leasing standards. The ideal candidate is confident working across various sites, quickly building rapport with on‑site teams, and delivering consistent leasing performance. This position also works closely with the Marketing Department to align on‑site sales efforts with broader marketing strategies and promotions, and partners with Learning & Development to support onboarding and training initiatives for new leasing professionals.

• Serve as interim Leasing Consultant at properties in need of temporary support during staffing transitions or increased leasing demand.
• Execute leasing activities in accordance with company procedures, including tours, application processing, lease signing, and move-in coordination.
• Support the onboarding and training of new leasing team members, reinforcing company leasing protocols, technology systems, and customer service expectations.
• Assist with the development and maintenance of leasing best practice documentation and participate in process rollouts in collaboration with the Leasing & Marketing and Property Operations teams.
• Partner with the Marketing Department to support community-specific sales initiatives, promotions, and lead generation strategies.
• Help drive occupancy and revenue performance through effective follow-up, closing techniques, and market awareness.
• Serve as a resource for leasing-related questions, system troubleshooting, and guidance on promotions, renewals, and customer engagement strategies.
• Partner with Community Managers and Regional Portfolio Managers to identify and implement site-specific leasing solutions.
• Travel to properties across the portfolio as needed, with flexibility in assignment duration and location based on portfolio priorities.

Requirements

• 2+ years of leasing experience within residential property management; experience across multiple asset types or lease-up environments preferred.
• Proficiency in Yardi or comparable property management software required.
• Strong communication, sales, and customer service skills.
• Ability to train, support, and guide others while maintaining professionalism and composure in new or changing environments.
• Highly adaptable with strong organizational and time management skills.
• Willingness and ability to travel regularly, sometimes on short notice, and work at various locations within the portfolio.
• Self-driven, dependable, and committed to upholding company values and standards

Benefits

• Medical, Dental & Vision
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability.

Salary Description $70,000