Lease-Up Support Specialist

Metropolitan Management Group; Wyomissing (Berks County); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Employee assistance program

Job summary

A property management company located in Wyomissing seeks a Lease-Up Support Specialist to provide centralized, project-based support for new construction and lease-up communities. The role involves working closely with onsite property teams to assist with leasing processes and ensuring successful transitions. Candidates should have over 2 years of experience in multifamily leasing and excellent organizational and communication skills. Benefits include health insurance, 401(k), and paid time off.

Qualifications

• 2+ years of experience in multifamily leasing, property management, or lease-up environments.
• Strong understanding of lease-up workflows and pre-leasing.
• Excellent organizational skills and ability to manage multiple priorities.

Responsibilities

• Provide temporary leasing and operational support to new communities.
• Assist onsite teams with lease-up readiness and compliance documentation.
• Serve as a liaison between onsite property teams and corporate departments.

Skills

Multifamily leasing experience

Property management knowledge

Organizational skills

Communication skills

Familiarity with property management software

Tools

Yardi

RealPage

Job description

Department: Corporate Operations

Location: Metropolitan Companies Wyomissing

Description

The Lease‑Up Support Specialist provides centralized, short‑term, and project‑based support to new construction and lease‑up communities. This role partners closely with onsite property teams, construction, marketing, and operations to ensure a successful lease‑up process from pre‑leasing through stabilization. The Specialist serves as a subject‑matter resource, helping standardize processes, maintain timelines, and alleviate staffing gaps during critical phases of new community openings. This position is primarily corporate‑based and may involve intermittent travel to assist onsite teams as needed.

Key Responsibilities

Lease‑Up & Operational Support

• Provide temporary leasing and operational support to new communities during pre‑lease, grand opening, and initial occupancy phases
• Assist onsite teams with lease‑up readiness, including office setup, system access, and compliance documentation
• Support leasing efforts as needed, including application processing, lease preparation, and move‑in coordination
• Monitor daily and weekly lease‑up activity to help identify risks, gaps, or opportunities for improvement

Systems & Process Coordination

• Assist with setup and maintenance of property management systems, resident portals, and marketing platforms
• Support training and onboarding for new onsite staff related to lease‑up procedures, expectations, and reporting
• Ensure consistency with company standards, fair housing requirements, and internal policies

Cross‑Functional Collaboration

• Serve as a liaison between onsite property teams and corporate departments (Operations, Marketing, Accounting, Construction, IT)
• Support delivery of marketing assets, unit availability updates, and promotional rollouts during lease‑up
• Partner with Regional and Corporate leadership to execute lease‑up strategies and meet occupancy goals

Reporting & Documentation

• Track lease‑up benchmarks, occupancy progress, and unit readiness milestones
• Assist with compiling reports related to leasing activity, traffic, and conversion metrics
• Document best practices, lessons learned, and process improvements for future lease‑ups

Skills, Knowledge and Expertise

Required

• 2+ years of experience in multifamily leasing, property management, or lease‑up environments
• Strong understanding of lease‑up workflows, pre‑leasing, and new construction property transitions
• Excellent organizational skills and ability to manage multiple priorities
• Strong communication skills with both onsite and corporate teams
• Working knowledge of property management software (Yardi, RealPage, or similar)

Preferred

• Prior experience supporting multiple properties or new developments
• Experience training or onboarding new leasing staff
• Familiarity with marketing systems, CRM tools, and lease‑up reporting metrics

Skills & Competencies

• Highly adaptable and comfortable working in fast‑paced, evolving environments
• Detail‑oriented with strong follow‑through
• Collaborative mindset with a service‑oriented approach
• Ability to travel periodically to support lease‑up communities as needed

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance