Leasing & Occupancy Specialist II: Growth & Service

WinnCompanies; Torrington (CT); Sur place; USD 26 000 - 34 000; Plein temps

Résumé du poste

WinnCompanies is seeking a Leasing and Occupancy Specialist II for Woodland Hills in Torrington, CT. The role handles day-to-day leasing, move-ins, re-certifications, and renewals, delivering outstanding service to residents, clients, and communities while maintaining high occupancy and rents.

The position requires 3-5 years of relevant experience, SHCM certification, strong Microsoft Office skills, and familiarity with property management systems like Yardi or RealPage.

Qualifications

• High school diploma or GED is required.
• 3-5 years of relevant work experience.
• SHCM certification required.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Responsabilités

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait lists, tours, and leasing.
• Prepare lease documentation and move-in paperwork; maintain databases.
• Deliver customer service that exceeds expectations and educate residents on programs.
• Review and distribute resident service requests; assist with events.
• Support marketing documents, reports, ads, and web content updates.
• Maintain relationships with local businesses and housing offices to generate business.
• Stay current with local events, market trends, and submarkets.
• Gather documents for residency approval and manage application processes.

Connaissances

Excellent customer service

Exceptional interpersonal and

communication skills

Strong attention to detail

Ability to work under pressure

Diversity and teamwork

Formation

High school diploma or GED

SHCM certification

Associate’s degree

CALP certification

Outils

Microsoft Office

Yardi

RealPage

Description du poste

About the Opportunity

WinnCompanies is looking for a Leasing and Occupancy Specialist II to join our team at Woodland Hills, a 176-unit multifamily, affordable housing community located in Torrington, CT.

In this role, you will perform all day-to-day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.

The pay range for this role is $19.00-$25.00 per hour. The selected candidate will adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM.

Responsibilities:

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and submarkets; to include competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Requirements:

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• SHCM certification.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications:

• Associate’s degree.
• CALP certification.
• Experience with Yardi or RealPage property management software.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.