Occupancy Specialist II (Villagewood Apartments)

WinnCompanies; Waterbury (CT); Vor Ort; USD 28.000 - 34.000; Vollzeit

Zusammenfassung

WinnCompanies is seeking an Occupancy Specialist II for Villagewood Apartments in Waterbury, CT. In this role you will assist the Property Manager with initial, interim, and annual tenant recertifications across affordable programs, ensuring accuracy and regulatory compliance.

You will work with HUD and Tax Credit processes, prepare forms, coordinate with agencies, and manage waitlists and applicant communications, while maintaining resident privacy and timely reporting.

Qualifikationen

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Experience with computer systems, particularly Microsoft Office.
• A current vehicle license in good standing and meet the driving records standards.
• Excellent customer service skills.
• Solid verbal and written communication skills.
• Good organizational and administrative skills.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule 4 months of work activity.

Aufgaben

• Process initial, interim, and annual recertifications.
• Notify residents of impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies and organizations.
• Complete the recertification worksheet necessary to prepare the voucher for the HUD office or local housing authority.
• Prepare annual Tax Credit reports (Tenant Income Certification TIC).
• Assist the Property Management staff with property reviews by owners, regulatory agencies, auditors, etc.
• Ensure all information is accurate and entered in the Property Management Software.
• Comply with policies regarding Tax Credit and Resident files.
• Assist with all facets of the move-in process.
• Ensure filings comply with funding/regulatory agency regulations (HOME, HIF).
• Maintain residents' information in accordance with laws and confidentiality.

Kenntnisse

Customer service

Verbal communication

Written communication

Attention to detail

Microsoft Office

Time management

Organizational skills

Deadline-driven

Ausbildung

Associate's degree

Tools

Yardi

RealPage

Jobbeschreibung

About the Opportunity

WinnCompanies is looking for an Occupancy Specialist II to join our team at Villagewood Apartments, a 164-unit residential community located in Waterbury, CT.

In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property by working with multilayered affordable programs.

The pay range for this role is $20.00-$25.00 per hour. The selected candidate will adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM.

Responsibilities:

• Process initial, interim, and annual recertifications.


• Notify residents of their impending recertifications using notices supplied by Property Management Software.


• Conduct the recertification interviews with residents.


• Review each recertification to ensure that all checklist items are complete.


• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).


• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.


• Completing the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency.


• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.


• Ensure all information is accurate and entered in the Property Management Software.


• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.


• Assist the Property Management staff with all facets of the move-in process.


• Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.


• Ensure the proper treatment of residents' personal and private information; maintaining such records in accordance with local, state and/or federal law.


• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.


• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time.


• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available.


• Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.


• Perform special assignments as necessary.

Requirements:

• High school diploma or GED equivalent.


• 3-5 years of relevant work experience.


• Experience with computer systems, particularly Microsoft Office.


• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.


• Excellent customer service skills.


• Solid verbal and written communication skills.


• Good organizational and administrative skills.


• Ability to consistently meet required deadlines and follow schedules.


• Ability to complete repetitive tasks with a high level of detail.


• Ability to plan and schedule 4 months of work activity.

Preferred Qualifications:

• Associate's degree.


• Bilingual in English and Spanish.


• Experience with Yardi or RealPage property management software.


• SHCM certification.


• COS or CPO certifications.