Leasing and Occupancy Specialist II (Carol Gardens)

WinnCompanies; New York (NY); Hybrid; USD 37,000 - 40,000; Full time

Job summary

WinnCompanies seeks a Leasing and Occupancy Specialist II for Carol Gardens, a 313-unit affordable housing community in Bronx, NY. You will handle day-to-day leasing, move-ins, re-certifications, and lease renewals while delivering outstanding service to residents and clients.

The role focuses on maintaining occupancy at the highest attainable rents, coordinating with local businesses, housing offices, and brokers.

Qualifications

• Must have high school diploma or GED.
• SHCM certification required or pursued.
• Experience with Microsoft Office suite.
• Strong customer service and communication skills.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.
• CALP certification.
• Bilingual in English and Spanish.
• Experience with Yardi or RealPage property management software.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.

Responsibilities

• Lease apartments and manage move-ins and renewals.
• Maintain occupancy and manage waitlists and tours.
• Provide excellent service to residents and clients.
• Coordinate with housing offices and brokers.
• Ensure marketing materials and data are up to date.
• Gathers documents for residency approval and recertification.
• Stay updated on federal/state program requirements.
• Stay current with local events and hiring trends that may impact the property.
• Maintain knowledge of current and submarkets including competitors and customer demographics.
• Gather documents by program types for residency approval submission.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Pressure tolerance

Diversity inclusion

Education

High school diploma or GED

SHCM certification

Interpersonal/people skills

Customer service

Communication skills

Attention to detail

Ability to work under pressure

Bilingual (ENG/SPAN)

Tools

Microsoft Office

Yardi

RealPage

Job description

About the Opportunity

WinnCompanies is looking for a Leasing and Occupancy Specialist II to join our team at Carol Gardens, a 313-unit affordable housing community in Bronx, NY.

In this role, you will perform all day-to-day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.

Please note that the pay range for this position is $27.00 - $29.00 per hour, depending on experience. Additionally, the selected candidate will typically work: Monday through Friday, from 8:00 AM to 5:00 PM.

Responsibilities:

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on‑site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and submarkets; to include competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or third‑party vendor for review and approval during the application or recertification process.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Requirements:

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• SHCM certification.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications:

• Associate’s degree.
• CALP certification.
• Bilingual in English and Spanish.
• Experience with Yardi or RealPage property management software.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.