Occupancy Specialist II (Northwood Apartments)

WinnCompanies; Waterbury (CT); On-site; USD 28,000 - 34,000; Full time

Job summary

WinnCompanies is seeking an Occupancy Specialist II for Northwood Apartments in Waterbury, CT. The role supports the Property Manager with tenant recertifications across affordable programs, ensuring compliance and accurate documentation.

The position pays $20.00-$25.00 per hour with a Monday–Friday 8:00 AM–5:00 PM schedule. Relevant experience in property management software and customer service is preferred.

Qualifications

• High school diploma or GED required.
• 3-5 years of relevant work experience.
• Current vehicle license in good standing per company policy.
• Experience with computer systems, especially Microsoft Office.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Good organizational and administrative skills.
• Ability to meet deadlines and follow schedules.
• Ability to perform repetitive tasks with high attention to detail.
• Ability to plan and schedule 4 months of work activity.

Responsibilities

• Process initial, interim, and annual recertifications.
• Notify residents of upcoming recertifications using notices from management software.
• Conduct recertification interviews with residents.
• Review recertifications to ensure items are complete.
• Send verification forms to agencies, banks, and other organizations.
• Prepare Form 50059 for HUD or local housing authorities.
• Ensure TIC reports are prepared for the state compliance agency.
• Assist with property reviews by owners, regulators, auditors, etc.
• Ensure information is accurate and entered in management software.
• Comply with Tax Credit and resident file regulations.
• Assist with move-in processes.
• Ensure files meet funding/regulatory agency requirements.
• Protect residents' privacy and handle records per law.
• Meet deadlines and deliver recertifications on time.
• Maintain waitlists and communicate with top prospects.
• Engage in marketing activities to increase prospects; show vacancies.

Skills

Customer service

Verbal communication

Written communication

Organization

Attention to detail

Education

High school diploma or GED

Associate's degree

Tools

Microsoft Office

Job description

About the Opportunity

WinnCompanies is looking for an Occupancy Specialist II to join our team at Northwood Apartments, a 182-unit affordable housing family community located in Waterbury, CT.

In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property by working with multilayered affordable programs.

The pay range for this role is $20.00-$25.00 per hour. The selected candidate will adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM.

Responsibilities

• Process initial, interim, and annual recertifications.


• Notify residents of their impending recertifications using notices supplied by Property Management Software.


• Conduct the recertification interviews with residents.


• Review each recertification to ensure that all checklist items are complete.


• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).


• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.


• Completing the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency.


• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.


• Ensure all information is accurate and entered in the Property Management Software.


• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.


• Assist the Property Management staff with all facets of the move-in process.


• Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.


• Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law.


• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.


• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time.


• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available.


• Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.


• Perform special assignments as necessary.

Requirements

• High school diploma or GED equivalent.


• 3-5 years of relevant work experience.


• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.


• Experience with computer systems, particularly Microsoft Office.


• Excellent customer service skills.


• Solid verbal and written communication skills.


• Good organizational and administrative skills.


• Ability to consistently meet required deadlines and follow schedules.


• Ability to complete repetitive tasks with a high level of detail.


• Ability to plan and schedule 4 months of work activity.

Preferred Qualifications

• Associate's degree.


• Experience with Yardi or RealPage property management software.


• Bilingual in English and Spanish.


• SHCM certification.


• COS or CPO certifications.