Leasing and Occupancy Specialist II (Line Creek Apartments)

WinnCompanies; Kansas City (MO); Presencial; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

WinnCompanies is seeking a Leasing and Occupancy Specialist II for Line Creek Apartments, a 152-unit affordable community in Kansas City, MO. This role drives leasing activities, move-ins, recertifications, and renewals to sustain budgeted occupancy and rents.

The schedule is Monday–Friday, 8:00 AM–5:00 PM CST with weekend work as needed. Prior LIHTC and Section 8 experience is preferred, along with strong customer service and MS Office skills.

Formación

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Minimum of 1 year of LIHTC and Project-Based Section 8 affordable housing program experience.
• Ability to work 25 hours allocated to conducting community coordination.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Responsabilidades

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required. May assist with planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and submarkets; to include competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Conocimientos

Customer service

Interpersonal skills

Communication skills

Attention to detail

Time management

MS Office

Educación

High school diploma or GED

Associate’s degree

Herramientas

Yardi

RealPage

Microsoft Office

Descripción del empleo

About the Opportunity

WinnCompanies is looking for a Leasing and Occupancy Specialist II to join our team at Line Creek Apartments, a 152-unit Low Income Housing Tax Credit & Project-Based Section 8 community located in Kansas City, MO.

In this role, you will perform all day-to-day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.

The selected candidate will adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM CST with with ability to work weekends as needed.

Responsibilities:

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and submarkets; to include competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Requirements:

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Minimum of 1 year of Low Income Housing Tax Credit and Project-Based Section 8 affordable housing program experience.
• Ability to work 25 hours allocated to conducting community coordination.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications:

• Associate’s degree.
• SHCM certification.
• CALP certification.
• Experience with Yardi or RealPage property management software.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.