Affordable Housing Leasing & Occupancy Specialist II

WinnCompanies; Kansas City (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

WinnCompanies is seeking a Leasing and Occupancy Specialist II for Line Creek Apartments, a 152-unit affordable community in Kansas City, MO. This role drives leasing activities, move-ins, recertifications, and renewals to sustain budgeted occupancy and rents.

The schedule is Monday–Friday, 8:00 AM–5:00 PM CST with weekend work as needed. Prior LIHTC and Section 8 experience is preferred, along with strong customer service and MS Office skills.

Qualifications

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Minimum of 1 year of LIHTC and Project-Based Section 8 affordable housing program experience.
• Ability to work 25 hours allocated to conducting community coordination.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required. May assist with planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and submarkets; to include competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Time management

MS Office

Education

High school diploma or GED

Associate’s degree

Tools

Yardi

RealPage

Microsoft Office

Job description

WinnCompanies is seeking a Leasing and Occupancy Specialist II for Line Creek Apartments, a 152-unit affordable community in Kansas City, MO. This role drives leasing activities, move-ins, recertifications, and renewals to sustain budgeted occupancy and rents.

The schedule is Monday–Friday, 8:00 AM–5:00 PM CST with weekend work as needed. Prior LIHTC and Section 8 experience is preferred, along with strong customer service and MS Office skills.