Leasing & Marketing Team Lead — 100% Occupancy

Cardinal Group Companies; Kent (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

Cardinal Group Companies is seeking a Leasing & Marketing Team Leader to support the Community Manager in leasing, marketing and resident relations. The role aims for high occupancy by retaining residents, leasing current availability, and pre-leasing future units.

The position is full-time and non-exempt. The team leader will handle leasing processes, customer interactions, and property operations tasks, including training as needed.

Qualifications

• 1-2 years of customer service and sales experience.
• High-energy and enjoys a fast pace environment.
• Enjoy and take pride in providing excellent service.
• Excellent customer service skills warm, friendly and helpful in person and on the phone.
• Basic computer skills: typing and writing ability for correspondence, memos, etc.
• High School Diploma or equivalent.
• Available to work evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Responsibilities

• Greet prospective clients warmly, qualify needs, present the property and apartments, use feature/benefit selling, close the sale and follow-up.
• Answer incoming calls professionally for clients, internal staff or vendors.
• Complete lease applications and participate in verification; notify applicants of results.
• Maintain accurate client records and daily reports per policy.
• Maintain the tour route to ensure curb appeal.
• Assist residents with day-to-day tasks as part of the concierge program.
• Participate in Cardinal U training as required.

Skills

Customer service

Sales experience

High energy

Phone & in-person communication

Typing

MS Office

Education

High School Diploma or equivalent

Tools

Typing

Microsoft Office

Job description

Cardinal Group Companies is seeking a Leasing & Marketing Team Leader to support the Community Manager in leasing, marketing and resident relations. The role aims for high occupancy by retaining residents, leasing current availability, and pre-leasing future units.

The position is full-time and non-exempt. The team leader will handle leasing processes, customer interactions, and property operations tasks, including training as needed.