Leasing & Marketing Specialist: Resident Experience Pro

GMH Capital Partners LP; West Lafayette (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

401(k) Program with Employer Match

Paid Vacation

Volunteer time off

Employee Referral Program

Job summary

GMH Communities in West Lafayette, IN is seeking a Leasing and Marketing Specialist I to serve as the primary contact for prospects visiting, calling, or emailing the property. You will work closely with the General Manager to drive traffic, support resident relations and oversee lease administration.

The ideal candidate has 1–2 years of leasing experience, a dynamic, service-oriented personality, and strong communication skills. Proficiency with social media tools and Microsoft Office is a plus.

Qualifications

• Dynamic and energetic individual who is eager to be the face of our company, brand, and property in the markets that we serve.
• Associates’ degree preferred, High school diploma required
• 1-2 years’ experience in the apartment or leasing hospitality-- Required
• Outgoing, gregarious personality and a passion to serve; excellent written and verbal skills
• Active knowledge of online Social Media and social presence avenues
• Proficient in Microsoft Office applications

Responsibilities

• Develop professional, service-based relationships with our clients, resident and vendors, working to anticipate their needs and want as individuals
• Follow all fair housing standards in all matters
• Responsible for opening and closing procedures of community spaces including clubhouse, fitness center, coffee bar, and community market
• Effectively lease apartments responding to internet leads, answer prospect calls, schedule appointments, conduct property tours, and promote community features
• Manage and maintain all incoming leasing applications
• Work with General Manager and corporate marketing team to create a marketing plan including brochures, internet advertising, corporate housing, print, and media
• Conduct market surveys on regular basis
• Maintain and track the turn and make ready process
• Assist with leasing and resident activities and branding of the overall community
• Embrace and assist with resident interactions
• Conduct daily follow up calls to residents to insure maintenance issues have been resolved.
• Identify areas of need or concern on the property or in service as witnessed or learned from residents
• Monitor and delegate the package tracking system to insure packages are safe and delivered expeditiously
• Maintain inventory of retail and community market
• Perform other duties, as assigned by management

Skills

Leasing experience

Social media savvy

Canva

Instagram

Facebook

Yardi/Entrata

Microsoft Office

Strong communication

Education

Associates degree preferred

High school diploma required

Tools

Canva

Instagram

Facebook

Yardi

Entrata

Job description

GMH Communities in West Lafayette, IN is seeking a Leasing and Marketing Specialist I to serve as the primary contact for prospects visiting, calling, or emailing the property. You will work closely with the General Manager to drive traffic, support resident relations and oversee lease administration.

The ideal candidate has 1–2 years of leasing experience, a dynamic, service-oriented personality, and strong communication skills. Proficiency with social media tools and Microsoft Office is a plus.