Leasing & Marketing Specialist – Resident Experience Champion

GMH Associates; West Lafayette (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Prescription Drug Plan

Employee Assistance Program

Short-Term Disability & Long-Term DI

Group Life Insurance

401(k) Program with Employer Contrib.

Paid Vacation, Sick Time and Holidays

Direct Deposit

Time off to Volunteer

Employee Referral Program

Voluntary benefits

Job summary

GMH Communities in West Lafayette, IN is seeking a Leasing & Marketing Specialist I to be the primary contact for prospects, oversee leasing activities, and support marketing plans. You will work closely with the General Manager to drive traffic, manage applications, and enhance resident relations.

The ideal candidate has 1–2 years of apartment leasing or hospitality experience, strong communication skills, and a passion for service.

Qualifications

• 1-2 years’ experience in apartment leasing or hospitality—Required
• Outgoing, gregarious personality and a passion to serve; excellent written and verbal skills
• Active knowledge of online Social Media and social presence avenues
• Proficient in Microsoft Office applications
• Experience with Canva, Instagram, and/or Facebook—Preferred

Responsibilities

• Develop professional, service-based relationships with clients, residents and vendors.
• Follow all fair housing standards in all matters.
• Open and close procedures for community spaces including clubhouse, fitness center, coffee bar, and community market.
• Effectively lease apartments responding to internet leads, answer prospect calls, schedule tours, and promote features.
• Manage and maintain all incoming leasing applications.
• Work with General Manager and marketing team to create a marketing plan including brochures, internet advertising, print, and media.
• Conduct market surveys on regular basis.
• Maintain and track the turn and make ready process.
• Assist with leasing and resident activities and branding of the community.
• Embrace and assist with resident interactions.
• Conduct daily follow up calls to residents to insure maintenance issues have been resolved.
• Identify areas of need or concern on the property or in service as witnessed or learned from residents
• Monitor and delegate the package tracking system to insure packages are safe and delivered expeditiously
• Maintain inventory of retail and community market
• Perform other duties, as assigned by management

Skills

Communication skills

People skills

Customer service

Microsoft Office

Social media presence

Organizational skills

Education

High school diploma

Associates’ degree preferred

Tools

Canva

Instagram

Facebook

Yardi

Entrata

Job description

GMH Communities in West Lafayette, IN is seeking a Leasing & Marketing Specialist I to be the primary contact for prospects, oversee leasing activities, and support marketing plans. You will work closely with the General Manager to drive traffic, manage applications, and enhance resident relations.

The ideal candidate has 1–2 years of apartment leasing or hospitality experience, strong communication skills, and a passion for service.