Student Housing General Manager — Lead Operations

GMH Associates; West Lafayette (IN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Prescription Drug Plan

Employee Assistance Program

401(k) Program with Employer Contribu-

Generous Paid Vacation, Sick Time andH

Collegial Work Environment

Time off to Volunteer

Employee Referral Program

Voluntary benefits

Job summary

GMH Associates, Inc. in West Lafayette, IN, is seeking a General Manager to lead daily operations and deliver exceptional resident experiences. You will supervise the onsite team, manage budgets, and partner with marketing to drive occupancy and revenue.

Responsibilities include leasing oversight, payroll, vendor relations, and ensuring safety standards. The role requires strong communication, financial acumen, and a passion for service.

Qualifications

• Bachelor’s degree or 4 years’ experience in student/multi-family housing.
• 2-3 years’ management experience with proven achievements.
• 1-2 years’ experience with marketing.

Responsibilities

• Maintain positive resident relations through outstanding service.
• Supervise onsite team and direct daily property operations.
• Direct and participate in the daily operations of the property.
• Work with corporate marketing team to execute and create a marketing plan.
• Assist with leasing duties as needed and approve all new leases.
• Manage all on-site staff, including hiring, motivating, training, and performance development.
• Conduct weekly meetings, walkthroughs, and inspections.
• Participate in resident retention and leasing events.
• Maintain and monitor the systems and procedures for service requests and follow-ups.
• Manage payroll and employee records.
• Develop and Manage an annual budget.
• Have a strong knowledge of the resident database, accounts receivable, and accounts payable.
• Manage health, safety, and discipline procedures for students.
• Develop and maintain productive relationships with vendors and contractors.
• Ensure timely payments of invoices and delinquency policies are followed.
• Maintain ongoing communication and foster positive relationships with university officials.

Skills

Leadership

Customer service

Marketing

Budget management

Communication

Financial analysis

Microsoft Office

Social media

Education

Bachelor’s degree or 4 years’ experience

Tools

Property management software

Job description

GMH Associates, Inc. in West Lafayette, IN, is seeking a General Manager to lead daily operations and deliver exceptional resident experiences. You will supervise the onsite team, manage budgets, and partner with marketing to drive occupancy and revenue.

Responsibilities include leasing oversight, payroll, vendor relations, and ensuring safety standards. The role requires strong communication, financial acumen, and a passion for service.