Leasing & Marketing Manager, Multi-Site

The Scion Group; Starkville (MS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Job summary

The Scion Group is seeking a Customer Experience Manager at our Starkville properties in Mississippi. This role focuses on delivering exceptional customer service, supporting revenue and sales goals, and cultivating a customer‑centric culture across multiple communities.

Ideal candidates have strong interpersonal skills, a bias for action, and the ability to align staff with brand standards while managing turnover, marketing, and resident relations.

Qualifications

• College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination.
• Willingness to work up to six days per week for necessary level of management coverage.
• Values and fosters a sensitive and supportive approach to a diverse working and living environment.
• Commitment to excellence and high standards, with acute attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and Property Management Systems.
• Works well with all levels of management.
• Strong organizational, problem‑solving, and analytical skills.
• Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
• Works well independently and as a member of various teams.

Responsibilities

• Provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment.
• Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies.
• Assist with planning and executing successful annual Turnover processes.
• Assist with move‑in and move‑out processes.
• Regularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
• Coordinate work orders with appropriate staff to ensure requests are met on time and communication with residents to maintain satisfaction.
• Keep a consistent pulse on resident feedback regarding facilities and maintenance needs.
• Partner with General Manager, Assistant General Manager and Facilities Supervisor in the planning and execution of annual Turnover processes.
• Assist with all customer sales interactions and lead the team to achieve revenue goals.
• Perform weekly market surveys to identify local marketing opportunities and drive traffic to the property.
• Oversee all on‑campus and in‑person marketing events.
• Execute social media and communication strategies on various platforms to engage customers.
• Manage promotional material and property incentives meeting marketing and concession budget.

Skills

Customer service

Sales

Community management

Leadership

Education

College degree preferred

Tools

Entrata

Greenhouse

Lattice

Turnable

Microsoft Office

Social Media Platforms

Job description

The Scion Group is seeking a Customer Experience Manager at our Starkville properties in Mississippi. This role focuses on delivering exceptional customer service, supporting revenue and sales goals, and cultivating a customer‑centric culture across multiple communities.

Ideal candidates have strong interpersonal skills, a bias for action, and the ability to align staff with brand standards while managing turnover, marketing, and resident relations.