Leasing Manager: Lead Sales & Tenant Experience

Bozzuto; Maryland; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness benefits

Paid time off (20 days)

401k with company match

Tuition reimbursement

Diversity and employee resource groups

Equal Opportunity Employer

Job summary

Bozzuto is seeking a Leasing Manager in the United States (Maryland) to drive monthly sales quotas and renewals for multi-family properties. You will lead the Sales and Marketing Associate team, train staff, and manage follow-ups to convert prospects into leases.

The role emphasizes a strong customer service mindset, competitive outreach, and collaboration with marketing to strengthen branding. Salary ranges between $55,000 and $60,000 plus bonus opportunities.

Qualifications

• 4 year college degree or equivalent relevant experience
• Previous Leasing experience in the multi-family industry
• 1-3 years of business to consumer sales experience in a Property Management, Retail or Hospitality environment
• 1-3 years of phone sales experience
• 1-3 years of customer service experience
• Industry experience highly desired
• A customer-focused mentality
• Sales aptitude

Responsibilities

• Generate new leases and achieve monthly sales quotas
• Motivate, train and lead sales and service team to reach leasing goals
• Conduct follow ups per lead with a conversion ratio to onsite appointments
• Follow up with a phone call to every prospect within 24 hours of a property tour
• Maintain a closing ratio of 30%
• Generate a minimum of one outreach event weekly
• Work with Bozzuto’s marketing team to coordinate overall company branding
• Deliver a positive and consistent in person experience with all prospective customers
• Set up monthly meetings with local employers to provide packets of information about the community
• Update property Facebook page three times per week
• Review monthly market surveys and be knowledgeable of content
• Complete weekly competitive set survey
• Respond to, follow up on and close work order requests when applicable
• Ensure lease paperwork is accurate
• Deliver timely and remarkable customer service to community residents
• Attend resident social events

Job description

Bozzuto is seeking a Leasing Manager in the United States (Maryland) to drive monthly sales quotas and renewals for multi-family properties. You will lead the Sales and Marketing Associate team, train staff, and manage follow-ups to convert prospects into leases.

The role emphasizes a strong customer service mindset, competitive outreach, and collaboration with marketing to strengthen branding. Salary ranges between $55,000 and $60,000 plus bonus opportunities.