Leasing Manager: High-Impact Sales & Service

Rental Housing Journal LLC; Centreville (VA); On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k with match

Tuition reimbursement

Career development

Competitive compensation

Job summary

Bozzuto is seeking a Leasing Manager in Centreville, VA to lead the Sales and Marketing Associate team, drive leases, and exceed monthly quotas while delivering outstanding customer experiences. The role involves coordinating branding with the marketing team, engaging with local employers, and maintaining proactive follow-up with prospects.

The ideal candidate has 4 years of college-equivalent experience, 1–3 years in property management sales, and a customer-focused mindset.

Qualifications

• 4 year college degree or equivalent relevant experience.
• Previous Leasing experience in the multi-family industry.
• 1-3 years of business to consumer sales experience in a Property Management, Retail or Hospitality environment.
• 1-3 years of phone sales experience.
• 1-3 years of customer service experience.
• Industry experience highly desired.
• A customer-focused mentality.
• Sales aptitude.

Responsibilities

• Generate new leases and achieve monthly sales quotas.
• Motivate, train and lead sales and service team to reach leasing goals.
• Conduct 3 follow ups per lead with a conversion ratio of 8% to onsite appointments.
• Follow up with a phone call to every prospect within 24 hours of a property tour. Additional follow up via e-mail within 48 hours.
• Maintain a closing ratio of 30%.
• Generate a minimum of one outreach event weekly.
• Work with Bozzuto’s marketing team to coordinate overall company branding.
• Know competitors and be able to leverage the Bozzuto product and people as a differentiation in the marketplace.
• Proficiently articulate the value proposition of the property.
• Deliver a positive and consistent in person experience with all prospective customers.
• Set up monthly meetings with local employers to provide packets of information about the community and cultivate partnership-marketing opportunities.
• Update property Facebook page three times per week.
• Shop all competition within immediate competitive set quarterly.
• Review monthly market surveys and be knowledgeable of content.
• Complete weekly competitive set survey.
• Report all property deficiencies to appropriate manager.
• Respond to, follow up on and close work order requests when applicable.
• Ensure lease paperwork is accurate.
• Administrative duties as assigned.
• Deliver timely and remarkable customer service to community residents.
• Attend resident social events
• Interact with all constituencies (residents, staff, clients, vendors) in a professional and courteous manner.
• Remain calm and friendly when resolving customer issues or interacting with upset customers.
• Vigorously resolve or communicate resident concerns and issues
• Working weekends when prospective residents are out looking for their new home—three weekends per month with two days off during the week.

Skills

Leasing experience

Sales experience

Phone sales

Customer service

Industry knowledge

Customer focus

Sales aptitude

Communication skills

Education

Bachelor's degree or equivalent

Job description

Bozzuto is seeking a Leasing Manager in Centreville, VA to lead the Sales and Marketing Associate team, drive leases, and exceed monthly quotas while delivering outstanding customer experiences. The role involves coordinating branding with the marketing team, engaging with local employers, and maintaining proactive follow-up with prospects.

The ideal candidate has 4 years of college-equivalent experience, 1–3 years in property management sales, and a customer-focused mindset.