Leasing Manager: Lead Sales & Team, Drive Retention

Bozzuto; Riverdale Park (MD); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid leave

401k program with company match

Tuition reimbursement

Diversity and employee resource groups

Job summary

Bozzuto is seeking a Leasing Manager in Riverdale Park, MD to lead the Sales and Marketing Associate team, generate leases, and exceed monthly quotas while ensuring high resident satisfaction. The role demands weekend availability and proactive outreach to local employers for partnerships.

You will manage follow-ups, training, and coordination with marketing, focusing on conversion rates and retention. A 4‑year degree and multi‑family leasing experience are preferred.

Qualifications

• 4 year college degree or equivalent relevant experience.
• Previous leasing experience in the multi‑family industry.
• 1–3 years of B2C sales experience in a Property Management, Retail or Hospitality environment.
• 1–3 years of phone sales experience.
• 1–3 years of customer service experience.
• Industry experience highly desired.
• A customer‑focused mentality.
• Sales aptitude.

Responsibilities

• Generate new leases and achieve monthly sales quotas.
• Motivate, train and lead sales and service team to reach leasing goals.
• Conduct follow ups per lead with a conversion ratio of 8% to onsite appointments.
• Follow up with a phone call to every prospect within 24 hours of a property tour; 48 hours via e‑mail.
• Maintain a closing ratio of 30%.
• Generate a minimum of one outreach event weekly.
• Work with Bozzuto's marketing team to coordinate overall company branding.
• Deliver a positive and consistent in person experience with all prospective customers.
• Attend resident social events.
• Interact with residents, staff, clients, vendors in a professional manner.
• Remain calm and friendly when resolving customer issues.
• Vigorously resolve or communicate resident concerns and issues.
• Work weekends (three weekends per month with two days off during the week).

Skills

Phone sales

Customer service

B2C sales

Sales aptitude

Customer-focused

Communication skills

Education

4 year college degree or equivalent

Job description

Bozzuto is seeking a Leasing Manager in Riverdale Park, MD to lead the Sales and Marketing Associate team, generate leases, and exceed monthly quotas while ensuring high resident satisfaction. The role demands weekend availability and proactive outreach to local employers for partnerships.

You will manage follow-ups, training, and coordination with marketing, focusing on conversion rates and retention. A 4‑year degree and multi‑family leasing experience are preferred.