Leasing & Resident Relations Specialist

Asset Living; Tacoma (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and ADD

401K with employer matching

Commission and performance bonuses

Paid sick days and company holidays

Job summary

Asset Living is seeking a Leasing Consultant to manage leasing, marketing, and positive resident relations for a property in Tacoma, WA. You will greet prospective residents, tour communities, qualify applicants, and guide them through the lease signing process, ensuring a smooth move-in.

The role requires regular onsite presence, strong customer service, and the ability to execute marketing plans and market surveys. Comprehensive benefits are offered to full-time employees.

Qualifications

• High School Diploma or Equivalent.
• Ability to understand and perform on-site software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Responsibilities

• Property Leasing and Administration
• Regular/daily onsite attendance is required
• Effectively show, lease, and move in prospective residents; greet, qualify, tour the community, and sign a lease.
• Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow-up needed.
• Completes all leasing paperwork needed before move-in
• Assisting with lease audits, walking units, and turn process
• Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed leasing goals.
• Perform various administrative tasks as needed
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Assist in developing and implementing resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Contribute to the general upkeep and cleaning of office, common areas, and model
• Marketing & Outreach
• Assist in implementing annual marketing plan outreach
• Review and assist in completing market survey/analysis continually to generate ideas and formulate plans
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report.
• Customer & Resident Relations
• Manage excellent customer service and monitor service request turnaround and responsiveness
• Projects a favorable image of the community to achieve property objectives and public recognition
• Ensure consistency in dealing with residents on all matters
• Enforce policies of the community that the immediate supervisor delegates

Education

High School Diploma or Equivalent

Job description

Asset Living is seeking a Leasing Consultant to manage leasing, marketing, and positive resident relations for a property in Tacoma, WA. You will greet prospective residents, tour communities, qualify applicants, and guide them through the lease signing process, ensuring a smooth move-in.

The role requires regular onsite presence, strong customer service, and the ability to execute marketing plans and market surveys. Comprehensive benefits are offered to full-time employees.