Leasing Manager

Acento Real Estate Partners; Hampton (VA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HRA

Short/Long-term disability

Life insurance

18 days Paid time Off

11.5 days Paid Holidays

401(k) with employer match

Bonus eligibility

Employee referral program

Job summary

Acento Real Estate Partners in the Hampton, VA area is seeking a Leasing Manager to lead leasing operations for our properties. You will greet prospects, conduct tours, process applications, and prepare leases while ensuring an exceptional resident experience.

We expect 1+ years of leasing experience, a high school diploma or GED (bachelor’s degree preferred), and proficiency with Microsoft Office and property management systems such as OneSite or MRI.

Qualifications

• 1+ years of leasing experience in property management.
• High school diploma or GED required; bachelor’s preferred.
• Proficiency with MS Office and property management systems.
• Strong communication and negotiation abilities.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Leasing & Sales: greet prospects, conduct tours, process applications, prepare leases.
• Resident Experience: ensure smooth move-ins and coordinate with maintenance.
• Team Leadership: lead, train, and motivate leasing staff.
• Marketing & Outreach: develop strategies to promote units and increase occupancy.
• Administrative Management: use OneSite to track availability and data.
• Follow-Up: contact prospects within 24 hours of tours.
• Customer Service Excellence: resolve concerns and maintain a service-focused environment.

Skills

Customer service

Sales skills

Communication

Negotiation

Closing skills

Organizational skills

Education

High school diploma/GED

Bachelor’s degree in Marketing, Sales, or Advertising preferred

Tools

OneSite

MRI

Microsoft Office Suite

Outlook

Word

PowerPoint

Excel

Job description

At Acento Real Estate Partners, we know great communities don’t happen by accident—they’re built by passionate, hard-working people who care. And it shows: we’re proud to be officially certified as a Great Place to Work.

Headquartered in the Washington, DC metro area, Acento Real Estate Partners is a premier investment management and operating company specializing in value-driven investment management strategies and property management services. Acento was founded in 2002 and is a dynamic, proactive, and innovative company that is a sought-after expert in the acquisition, redevelopment, and management of commercial assets.

Our mission is to provide best-in-class service to multi-family communities located in Hispanic Markets and in the Workforce Housing space. Acento Real Estate Partners embraces diversity in our workforce, residents, and client base to help us strengthen our specialized business practices. We are growing and have an immediate opportunity for a Leasing Manager to join our team!

Your Opportunity: Leasing Manager

We are expanding and looking for a motivated and experienced Leasing Manager to lead and manage leasing operations for our properties. If you are a results-driven leader with a passion for customer service and team development, we want you on our team!

What You’ll Be Doing:

• Leasing & Sales: Manage all leasing activities including greeting and qualifying prospects, conducting tours, showing apartments, processing applications, and preparing leases.
• Resident Experience: Ensure a smooth and welcoming move-in experience for new residents, including apartment inspections and coordination with the maintenance team.
• Team Leadership: Lead, motivate, and train the leasing team to meet leasing goals, sales quotas, and provide excellent customer service.
• Marketing & Outreach: Develop and implement marketing strategies to promote available units, attract prospective residents, and increase occupancy.
• Administrative Management: Utilize on-site property management software (OneSite) to track apartment availability, lease traffic, and resident data.
• Follow-Up: Conduct follow-up calls to all prospects within 24 hours of a property tour and continue communication to ensure a smooth leasing process.
• Customer Service Excellence: Resolve resident concerns, answer inquiries promptly, and maintain a positive, service-oriented environment.

What You’ll Bring:

• Experience: 1+ years of leasing experience, with a strong understanding of property management concepts and leasing operations.
• Education: High school diploma/GED required (Bachelor’s degree in Marketing, Sales, or Advertising preferred).
• Technical Skills: Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and property management systems (OneSite, MRI, or similar).
• Customer Service: Excellent interpersonal skills with a strong ability to engage and connect with prospective residents.
• Sales Skills: Strong communication, negotiation, and closing skills.
• Organizational Skills: Ability to manage multiple tasks efficiently and meet deadlines.

Why You’ll Love Working With Us:

• Medical, dental, and vision insurance with Health Reimbursement Account (HRA) partially paid by employer
• Short & long-term disability + life insurance at no cost to you
• 18daysPaid time Off
• 11.5daysPaid Holidays
• Employee Assistance Plan (EAP)
• 401(k) with 4% employer match
• Eligible for quarterly bonuses
• Employee referral program