Leasing & Customer Experience Specialist

Ascentia; Lincoln (NE); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Life insurance

Parental leave

Professional development assistance

Tuition reimbursement

Employee assistance program

Job summary

Ascentia seeks a Customer Service Specialist to greet residents, handle leasing activities, and drive occupancy across manufactured home communities. You will process applications, coordinate move-ins, and provide accurate information on market rates, occupancy, and site amenities.

Strong Spanish bilingual skills are required, with a focus on exceptional customer service and timely follow-up. The role requires familiarity with Yardi for leases and work orders, plus professional communication to

Qualifications

• Provides excellent internal and external customer service.
• Assists residents through the leasing process and shows models/homes.
• Proficient with Yardi and office software; strong communication skills.

Responsibilities

• Provides excellent internal and external customer service
• Greets and assists residents and prospective residents
• Answers and directs incoming calls
• Prioritizes customer service ahead of other tasks
• Manages move-in information and community guidelines
• Markets community through various platforms
• Completes administrative responsibilities for the community

Skills

Customer service

Leasing process

Bilingual Spanish

Microsoft Office

Time management

Education

Bachelor's degree in business or equivalent experience

Tools

Yardi

Job description

Ascentia seeks a Customer Service Specialist to greet residents, handle leasing activities, and drive occupancy across manufactured home communities. You will process applications, coordinate move-ins, and provide accurate information on market rates, occupancy, and site amenities.

Strong Spanish bilingual skills are required, with a focus on exceptional customer service and timely follow-up. The role requires familiarity with Yardi for leases and work orders, plus professional communication to