Leasing & Customer Experience Specialist

AIR Communities; Denver (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Base salary

Paid time off

Medical, dental, vision

Life insurance

Rent discount

401(k)

Parental leave

Tuition assistance

Community service time

Commuter benefits

Pet insurance

Employee discounts

Professional development

Job summary

AIR Communities in Denver, CO is seeking a Customer Service Associate to respond to inquiries, schedule on-site tours, and guide prospective residents through leasing information. This in-office role supports a fast-paced team and requires strong communication and multitasking skills.

Qualifications include a high school diploma and 0–2 years in customer service; call center experience is a plus. AIR offers a competitive base pay, benefits, and a 25% rent discount at AIR communities.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of customer service experience preferred.
• Previous call center experience or training is a plus.
• Ability to multitask and navigate multiple systems efficiently.
• Strong communication skills, both written and verbal.
• Comfortable working in a fast-paced, customer-focused environment.
• Basic troubleshooting and problem-solving abilities.

Responsibilities

• Respond to inbound and outbound customer inquiries regarding community and leasing information.
• Schedule onsite appointments with leasing consultants for prospective residents.
• Follow up with leads to highlight community features and encourage tours.
• Initiate and manage follow-up on customer service requests.
• Conduct customer surveys regarding community experience.
• Utilize multiple communication channels including phone, email, and online chat.
• Navigate internal systems for tracking, documentation, and issue resolution.
• Refer complex inquiries to senior team members or appropriate resources as needed.

Skills

Customer service

Call center experience

Communication skills

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

CRM systems

Internal systems

Job description

AIR Communities in Denver, CO is seeking a Customer Service Associate to respond to inquiries, schedule on-site tours, and guide prospective residents through leasing information. This in-office role supports a fast-paced team and requires strong communication and multitasking skills.

Qualifications include a high school diploma and 0–2 years in customer service; call center experience is a plus. AIR offers a competitive base pay, benefits, and a 25% rent discount at AIR communities.