Sales & Leasing Service Specialist

AIR Communities; Denver (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Base salary

Paid time off

Medical, dental, vision

Life insurance

Rent discount

401(k)

Parental leave

Tuition assistance

Community service time

Commuter benefits

Pet insurance

Employee discounts

Professional development

Job summary

AIR Communities in Denver, CO is seeking a Customer Service Associate to respond to inquiries, schedule on-site tours, and guide prospective residents through leasing information. This in-office role supports a fast-paced team and requires strong communication and multitasking skills.

Qualifications include a high school diploma and 0–2 years in customer service; call center experience is a plus. AIR offers a competitive base pay, benefits, and a 25% rent discount at AIR communities.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of customer service experience preferred.
• Previous call center experience or training is a plus.
• Ability to multitask and navigate multiple systems efficiently.
• Strong communication skills, both written and verbal.
• Comfortable working in a fast-paced, customer-focused environment.
• Basic troubleshooting and problem-solving abilities.

Responsibilities

• Respond to inbound and outbound customer inquiries regarding community and leasing information.
• Schedule onsite appointments with leasing consultants for prospective residents.
• Follow up with leads to highlight community features and encourage tours.
• Initiate and manage follow-up on customer service requests.
• Conduct customer surveys regarding community experience.
• Utilize multiple communication channels including phone, email, and online chat.
• Navigate internal systems for tracking, documentation, and issue resolution.
• Refer complex inquiries to senior team members or appropriate resources as needed.

Skills

Customer service

Call center experience

Communication skills

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

CRM systems

Internal systems

Job description

AIR Communitiesis one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets!At AIR,we value integrity, respect, collaboration, customer focus, and performance.These values are brought to life by our teammates, who are ultimately responsible for our success.When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.

Where You Will Work:

Our corporate office is located in theDenver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline.

AIR values relationships and the benefits from working side by side with teammates, thereforethis position will bein-office 5 days a weekto support the team.

Job Description

What You Will Do

• Respond to inbound and outbound customer inquiries regarding community and leasing information
• Schedule onsite appointments with leasing consultants for prospective residents
• Follow up with leads to highlight community features and encourage tours
• Initiate and manage follow-up on customer service requests
• Conduct customer surveys regarding community experience
• Utilize multiple communication channels including phone, email, and online chat
• Navigate internal systems for tracking, documentation, and issue resolution
• Refer complex inquiries to senior team members or appropriate resources as needed

Qualifications

• High school diploma or equivalent required
• 0–2 years of customer service experience preferred
• Previous call center experience or training is a plus
• Ability to multitask and navigate multiple systems efficiently
• Strong communication skills, both written and verbal
• Comfortable working in a fast-paced, customer-focused environment
• Basic troubleshooting and problem-solving abilities

Additional Information

What We Offer

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected base pay range of$22-25/hr.You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Paid time off includingvacation, sick time, and 14holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discountat any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) planwithupto 6% employer contribution.
• Paid parental leaveof up to 16 weeks.
• Tuition assistance program and up to100% reimbursementfor job-related certifications and licenses.
• 15 hours ofpaid time annually forcommunity service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training,andcareer growth.

What You Need to Know

Application Deadline:Theinitial deadlinefor applications is 6/22/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-paneldrug screening thatexcludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.